Development process models for evaluation of performance of the educational establishments

Authors

  • Tatyana Otradskaya Private High Educational Establishment Odessa college of computer technologies “Server” Polskiy spusk str., 1, Odessa, Ukraine, 65026, Ukraine
  • Viktor Gogunsky Odessa National Polytechnic University Shevchenko ave., 1, Odessa, Ukraine, 65044, Ukraine

DOI:

https://doi.org/10.15587/1729-4061.2016.66562

Keywords:

educational institutions, quality evaluation, proactive management, decomposition, modeling, generalized indicators

Abstract

Known methods of forming the generalized quality indicators of educational institutions, as a rule, provide for the averaging of many parameters. These technologies do not take into account the heterogeneity of indicators that cannot be represented by a single indicator. Parametric formalization of the educational system on the basis of modeling allows the switch to multifactorial quality assessment, which creates conditions for the proactive improvement and enhancement of performance of educational institutions.

In this paper, a generalization of the management structure on the basis of the process approach and the factors of influence on the results of the processes to predict the quality of separate processes and organizations in general is made.

The general concept for developing the forecasting models using the process structure of the organization and the vector of parameters of influence on these processes is proposed. Its essence is to create a multi-level structure of processes and calculate the quality of each process in steps, which correspond to the levels of processes. To calculate the quality of each process, the types of parameters that influence them, the methods for their normalization and determination of values are identified. Initial direct and reverse parameters are conditionally singled out. The function of the quality evaluation of processes, which is a dependence of the estimated quality on the actual values of parameters and their weights of influence on the process is proposed.

The generalized concept can be applied to the development of the quality forecasting model of educational institutions.

Author Biographies

Tatyana Otradskaya, Private High Educational Establishment Odessa college of computer technologies “Server” Polskiy spusk str., 1, Odessa, Ukraine, 65026

Lecturer-Methodist, director

Viktor Gogunsky, Odessa National Polytechnic University Shevchenko ave., 1, Odessa, Ukraine, 65044

Doctor of Technical Sciences, Professor

Department of Systems Management Life Safety

References

  1. Sistemy menedzhmenta kachestva. Trebovaniya. Mezhdunarodnaja organizacija po standartizacii [International Organization for Standardization]. Available at: http://www.iso.org/iso/ru/home/standards.htm/ management-standards/iso_9000.htm (Last accessed: 01.02.2016).
  2. Vitkin, L. et. al. (Eds.) (2008). Nastanovy shhodo zastosuvanya ISO 9001: 2000 u sfery osvity. Kyiv: Nacionalniy standart Ukrainy, 70.
  3. Standarty i rekomendaciyi zabezpechennya yakosti v Yevropejs`komu prostori vyshhoyi osvity [Standards and Guidelines for Quality Assurance in the European Higher Education] (2006). Kyiv: Lenvіt, 36.
  4. Oborsky, G. O., Gogunsky, V. D., Saveleva, O. S. (2011). Standartizatsiya i sertifikatsiya protsesiv upravlinnya yakistyu osviti u vischomu navchalnomu zakladi, [Standardization and Certification Processes Quality Management Education in Higher Education]. Pracі Odesskogo Polytechnic. Univ., 1 (35), 251–255.
  5. Vaysman, V. O., Kolesnikova, K. V., Natalchishin, V. V. (2013). Suchasna kontseptsiya proektnoorientovanogo komandnogo upravlinnya pidpriemstvom, [The Modern Concept of project-based Business Management Command]. Suchasni Tehnologiyi v Mashinobuduvanni, 8, 246–253.
  6. Vaysman, V. A., Gogunsky, V. D., Tonkonogy, V. M. (2012). Metodologicheskie osnovy upravleniya kachestvom: faktory, parametry, izmerenie, otsenka, [Methodological Fundamentals of Quality Management: Factors, Parameters, Measurement, Evaluation]. Suchasni Tehnologiyi v Mashinobuduvanni, 7, 160–165.
  7. Taskov, N., Mitreva, E. (2015). The Motivation and the Efficient Communication Both are the Essential Pillar within the Building of the TQM (Total Quality Management) System within the Macedonian Higher Education Institutions. Procedia - Social and Behavioral Sciences, 180, 227–234. doi: 10.1016/j.sbspro.2015.02.109
  8. Koilakuntla, M., Patyal, V. S., Modgil, S., Ekkuluri, P. (2012). A Research Study on Estimation of TQM “Factors Ratings” Through Analytical Hierarchy Process. Procedia Economics and Finance, 3, 55–61. doi: 10.1016/s2212-5671(12)00120-7
  9. Zu, X., Robbins, T. L.& Fredendall, L. D. (2010). Mapping the critical links between organizational culture and TQM/Six Sigma practices. International Journal of Production Economics, 123 (1), 86–106. doi: 10.1016/j.ijpe.2009.07.009
  10. Ahmad, M. F., Zakuan, N., Jusoh, A., Takala, J. (2012). Relationship of TQM and Business Performance with Mediators of SPC, Lean Production and TPM. Procedia - Social and Behavioral Sciences, 65, 186–191. doi: 10.1016/j.sbspro.2012.11.109
  11. A Guide to the Project Management Body of Knowledge (PMBoK guide). Fifth Edition (2013). USA: PMI Inc., 589.
  12. Parmenter, D. (2009). Key Performance Indicators..Development, implementation and use of critical parameters. Moscow: ZAO "Olymp-Business», 288.
  13. Oborska, A. G., Bondar, V. I., Chernega, Y. S. (2015). Method of determining conditional probabilities of transitions in the Markov chain. Materials Scientific and Methodological Seminar Ways of implementation of credit-modular system, 69–78.
  14. Callahan, K., Brooks, L. (2004). The Essentials of Strategic Project Management. John Wiley & Sons, Hoboken, NJ, 209.
  15. Kovalev, A. I., Zenkin, A. S. (2014). Indicators of quality of enterprises. Materials Scientific and Methodological Seminar Problems of information and management, 4 (48), 60–67.
  16. Kaplan, R. S., Norton, D. P. (2003). Balanced Scorecard. Moscow. ZAO "Olymp-Business", 210.
  17. Shapiro, S. A. (2011). Iinnovative approaches to human resource management process. Moscow: RHTU D. I. Mendeleev, 152.
  18. Biserova, V. A., Demidov, N. V., Yakoreva, A. S. (2007). Metrology, Standardization and Certification. Scientific Book, 90.
  19. McAdam, R., Leonard, D., Henderson, J., Hazlett, S.-A. (2008). A grounded theory research approach to building and testing TQM theory in operations management. Omega, 36 (5), 825–837. doi: 10.1016/j.omega.2006.04.005

Downloads

Published

2016-06-28

How to Cite

Otradskaya, T., & Gogunsky, V. (2016). Development process models for evaluation of performance of the educational establishments. Eastern-European Journal of Enterprise Technologies, 3(3(81), 12–22. https://doi.org/10.15587/1729-4061.2016.66562

Issue

Vol. 3 No. 3(81) (2016): Control processes

Section

Control processes

License

Copyright (c) 2016 Tatyana Otradskaya, Viktor Gogunsky

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

The consolidation and conditions for the transfer of copyright (identification of authorship) is carried out in the License Agreement. In particular, the authors reserve the right to the authorship of their manuscript and transfer the first publication of this work to the journal under the terms of the Creative Commons CC BY license. At the same time, they have the right to conclude on their own additional agreements concerning the non-exclusive distribution of the work in the form in which it was published by this journal, but provided that the link to the first publication of the article in this journal is preserved.

A license agreement is a document in which the author warrants that he/she owns all copyright for the work (manuscript, article, etc.).
The authors, signing the License Agreement with TECHNOLOGY CENTER PC, have all rights to the further use of their work, provided that they link to our edition in which the work was published.
According to the terms of the License Agreement, the Publisher TECHNOLOGY CENTER PC does not take away your copyrights and receives permission from the authors to use and dissemination of the publication through the world's scientific resources (own electronic resources, scientometric databases, repositories, libraries, etc.).
In the absence of a signed License Agreement or in the absence of this agreement of identifiers allowing to identify the identity of the author, the editors have no right to work with the manuscript.
It is important to remember that there is another type of agreement between authors and publishers – when copyright is transferred from the authors to the publisher. In this case, the authors lose ownership of their work and may not use it in any way.