CONTENT-ANALYSIS OF THE PROFESSIOGRAM OF THE SOCIAL SPHERE SPECIALISTS, COMPETENT IN SOLVING PROFESSIONAL CONFLICT

Abstract

The article highlights the need for the development of the professional profile of the social sphere professionals, aimed at building their competence in the conflict resolution. The professional profile is viewed as a sample guide, which provides a general description of the professional activities of the social sphere professionals in the context of conflict resolution. From the psychological and pedagogical point of view, the professional profile is important for the development of scientifically substantiated and pedagogically sound recommendations for improving the professional training. From the didactic position, the professional profile would expand the professional field (the set of labor actions). The methodological value of the professional profile is to develop adequate methods and techniques for the development of readiness to resolve conflicts and to serve as an incentive to increase cognitive activity in the identified area. From the practical point of view, the professional profile should answer the question: "What kind of professional activity is being analyzed, and what special requirements are presented to a specialist who has to perform it?" The main approaches to the development and content of the professional profile have been identified through the generalization and systematization of scientific information. The point of view is substantiated that the professional profile should contain the complex of theoretical knowledge (theoretical competence) and a set of practical skills and abilities (procedural and operational competence). It also should include a list of professional competences and must be based on professionally significant qualities, professional and personal characteristics necessary for effective workplace conflicts resolution. The allocation of the professional profile’s components, responsible for the process of the development of readiness of future social sphere professionals to resolve workplace conflicts, would affect the following factors: 1) strengthening of professional self; 2) support of adequate self-esteem; 3) assistance in professional self-regulation, mastering methods and technologies for resolving conflict situations, and in self-improvement. All components of the professional profile serve as the basis for the development of highly professional future specialists in the social sphere and have a direct impact on the improvement of their readiness to resolve workplace conflicts.