INVESTIGATING IMPACT OF LEARNING ORGANIZATION ON ORGANIZATIONAL PERFORMANCE THROUGH INTERMEDIARY VARIABLES OF STAFF SATISFACTION AND PERFORMANCE (CASE STUDY: NATIONAL BANK BRANCHES IN ZABOL)
DOI:
https://doi.org/10.32461/2226-3209.3.2018.176877Анотація
Abstract. The purpose of this study was to investigate the effect of learning organization on organizational performance through the variables of staff satisfaction and performance among branches of National Bank of Zabol. The statistical population of this research consists of all employees and experts and managers of branches of the National Bank of Zabol, which are currently operating. According to our follow-up, the size of the population is estimated by about 1218 people. For sampling, the Cochran sample size formula with limited population was used. Finally, 295 statistical units were analyzed. The data collection tool was a standard questionnaire of Hatane et al (2015). Also, in order to describe the data analysis and testing the hypotheses of the research, we used the inferential statistics and structural equation modeling method that was analyzed using smart-pls software. After analyzing the information, each research hypothesis was confirmed. The results of the research hypotheses test show that the learning organization
has a positive effect on employee satisfaction and performance, and on the organization performance; the positive effect of employee satisfaction and performance on organizational performance of bank branches was also approved.
Keywords: learning organization, staff satisfaction, staff performance, organizational performance, branches
of National Bank in Zabol.
Посилання
A. Ellinger, A. Ellinger, B. Yang, S. Howton The relationship between the learning organization concept and firms’ financial performance: An empirical assessment Human Resource Development Quarterly,13 (1) (2002), pp. 5-29
A.K. Kohli, S. Tasadduq, N.C. Goutam Learning and Performance Orientation of Salespeople: The Role of Supervisors Journal of Marketing Research, 35 (1998), pp. 267-274
Antoncic, J.A. Antoncic, B. Antoncic Employee satisfaction, intrapreneurship and firm growth: a model Industrial
Management & Data Systems, 111 (4) (2011), pp. 589-607.
D. Eylon, P. Bamberger Empowerment cognitions and empowerment acts: Recognizing the importance of gender
Group & Organization Management, 25 (4) (2000), pp. 354-372
D. Koys How the achievement of human-resources goals drives restaurant performance Cornell Hotel and Restaurant Administration Quarterly, 44 (1) (2003), pp. 17-24
Ebrahimi Zadeh, Z. & Ghasemi, H. 2017, studying the impact of organizational culture on financial and non-financial performance of banks through the establishment of a learning organization, International Conference on New Horizons in Management and Accounting Sciences, Economics and Entrepreneurship, Tehran, Society of New Horizons of Science and Technology
J.W. Boudreau, P.M. Ramstad Beyond hr : The new science of human capital Harvard Business School Press, Boston (2007)
Jones, G.R., & George, J.M. (2008). Contemporary Management 3rd Edition. Boston: McGraw-Hill.
M. Huselid, S. Jackson, R. Schuler Technical and strategic human resource management effectiveness as determinants of firm performance Academy of Management Journal, 40 (1) (1997), pp. 171-188
Safamanesh, P. & Hosseini, S. & Olaadian, M. (2016), Insurance research book, year thirty, No. 124, 1-95.
T. Weldy Learning organization and transfer: strategies for improving performance The Learning Organization,
(1) (2009), pp. 58-68
T.M. Egan, B. Yang, K.R. Bartlett The effects of organizational learning culture and job satisfaction on motivation to transfer learning and turnover intention Human Resource Development Quarterly, 15 (3) (2004), pp. 279-301
Tidd, J., Bessant, J., & Pavitt, K. (2005). Managing innovation: Integrating technological, market and organizational change (3rd ed.). West Sussex: Wiley.
W.E. Baker, J.M. Sinkula Synergistic effect of market orientation and learning orientation on organizational
performance Journal of the Academy of Marketing Science, 27 (1999), pp. 411-427
W.W. Burke, G.H. Litwin A causal model of organizational performance and change Journal of Management,
(3) (1992), pp. 523-545
Wetherington, J.M. (2010). The relationship between learning organization dimensions and performance in the nonprofit sector. Unpublished Graduate Thesis, University of Phoenix, United States.
##submission.downloads##
Номер
Розділ
Ліцензія
Автори, які публікуються у цьому журналі, погоджуються з наступними умовами:
1. Автори залишають за собою право на авторство своєї роботи та передають журналу право першої публікації цієї роботи на умовах ліцензії Creative Commons Attribution License, котра дозволяє іншим особам вільно розповсюджувати опубліковану роботу з обов'язковим посиланням на авторів оригінальної роботи та першу публікацію роботи у цьому журналі.
2. Автори мають право укладати самостійні додаткові угоди щодо неексклюзивного розповсюдження роботи у тому вигляді, в якому вона була опублікована цим журналом (наприклад, розміщувати роботу в електронному сховищі установи або публікувати у складі монографії), за умови збереження посилання на першу публікацію роботи у цьому журналі.
3.Політика журналу дозволяє і заохочує розміщення авторами в мережі Інтернет (наприклад, у сховищах установ або на особистих веб-сайтах) рукопису роботи, як до подання цього рукопису до редакції, так і під час його редакційного опрацювання, оскільки це сприяє виникненню продуктивної наукової дискусії та позитивно позначається на оперативності та динаміці цитування опублікованої роботи.