[1]
Chezhimbayeva, K., Konyrova, M., Kumyzbayeva, S. and Kadylbekkyzy, E. 2021. Quality assessment of the contact center while implementation the IP IVR system by using teletraffic theory. Eastern-European Journal of Enterprise Technologies. 6, 3 (114) (Dec. 2021), 64–71. DOI:https://doi.org/10.15587/1729-4061.2021.244976.