CHEZHIMBAYEVA, K.; KONYROVA, M.; KUMYZBAYEVA, S.; KADYLBEKKYZY, E. Quality assessment of the contact center while implementation the IP IVR system by using teletraffic theory. Eastern-European Journal of Enterprise Technologies, [S. l.], v. 6, n. 3 (114), p. 64–71, 2021. DOI: 10.15587/1729-4061.2021.244976. Disponível em: https://journals.uran.ua/eejet/article/view/244976. Acesso em: 9 may. 2024.