SEMBINA, G.; MAYANDINOVA, K.; NAIZABAYEVA, L.; SAGNAYEVA, S. Development of reference incident management model. Eastern-European Journal of Enterprise Technologies, [S. l.], v. 6, n. 2 (120), p. 41–50, 2022. DOI: 10.15587/1729-4061.2022.266387. Disponível em: https://journals.uran.ua/eejet/article/view/266387. Acesso em: 19 jun. 2024.