ФЕДЮШИН, О. І.; БАЛЕНКО, О. І. Development of models of call center with the system of interactive voice response. Technology audit and production reserves, [S. l.], v. 4, n. 3(24), p. 4–12, 2015. DOI: 10.15587/2312-8372.2015.47975. Disponível em: https://journals.uran.ua/tarp/article/view/47975. Acesso em: 25 dec. 2024.