Experience of the Lithuanian republic and the republic of Georgia on the provision of public services and the ways of their implementation in the domestic legislation
DOI:
https://doi.org/10.15587/2523-4153.2018.127421Keywords:
"single window", "single office", electronic access, implementation, service, public serviceAbstract
The article highlights the foreign experience of Lithuania and Georgia in providing public services and ways of its implementation in domestic legislation. The legal acts regulating the provision of public services in Lithuania, Georgia are disclosed. The directions of improvement of the legislation of Ukraine on the provision of public services in the light of foreign experience are offered, namely: round-the-clock convenient access for all users, especially those with disabilities or those who work or study abroad, while maintaining confidentiality; the use of various remote communication channels, which in turn leads to a reduction in the cost of such a service and to accelerates the timing of provision of various types of public services to consumers and, as a result, to improve the environmental situation (reducing emissions, paper costs, etc.); provision of public services in one place ("single office", "one window", etc.), which allows to fully satisfy the needs of consumers
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