Marketing support of enterprises development in transport and logistics cluster
DOI:
https://doi.org/10.33987/vsed.3(58).2015.187-197Keywords:
marketing support, relationship marketing, trust marketing, stakeholder marketing, transport and logistics cluster, VUCA-worldAbstract
The article defines the concept of «marketing support». It is offered to consider marketing support of enterprises in the transport and logistics cluster together with such issues as support of cluster allocation regions, cluster and enterprises formation within such region. The research results of the transport and logistics system enterprises regarding the application of marketing concepts for their development support are presented. The features of relationship marketing application in the cluster are identified, the algorithm of its implementation, principles of functioning in the cluster, and also the mechanisms of interaction are defied. It is offered to consider the relationship marketing concept as a basis for trust marketing development and stakeholder marketing that will contribute to the sustainable development of enterprises in the VUCA-world.
References
Berry, L. L. (1983), Relationship Marketing. Eds. L. L. Berry, G. L. Shostack, G. D. Upah, Emerging Perspectives on Service Marketing, Chicago, pp. 25–38.
Bhattacharya, C. B., & Korschun, D. (2008), «Stakeholder marketing: Beyond the four Ps and the customer», Journal of Public Policy & Marketing, No. 27(1), pp.113–116.
Gordon, Ja. (2001), Marketing partnerships [Marketing partnerskikh otnosheniy], Piter, Sankt- Petersburg, 384 p. (rus)
Gronroos, C. (1990), Service management and Marketing: Managing the moment of truth in the service sector, Cambridge, Mass, Marketing Science Institute, 648 p.
Abratt, R., Russel, J. (1999), «Relationship marketing in private banking in South Africa», International Journal of Bank Marketing, No. 17(1), рр. 5–19.
Zagula, М., Kennedy, D. S. (2012), No B.S. Trust Based Marketing: The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World, Entrepreneur Press, N. Y., 240 р.
Illiashenko, S. M. (2012), Innovation and marketing – the driving force of economic development: monograph. Ed. by S. M. Illiashenko [Innovatsii i marketynh – rushiini syly ekonomichnoho rozvytku: monohrafiia; za red. S. M. Illiashenka], Papirus, Sumy, 536 p. (ukr)
Kotler, Ph., Keller, K. L. (2012), Marketing management. 14th ed., Prentice hall, 812 p.
Kotler, Ph. (2006), 300 key marketing issues: responsible Philip Kotler. Trans. from Eng. [300 klyuchevykh voprosov marketinga: otvechaet Filip Kotler; per. s angl.], Olimp-Biznes, Moscow, 224 p. (rus)
Lavlok, K. (2005), Marketing services: personnel, technology, strategy [Marketing uslug: personal, tehnologii, strategii], Vilyams, Moscow, 982 p. (rus)
Naumov, V. N. (2010), «Marketing trust: theoretical paradigms increase the efficiency of interaction of market structures» [Marketing doveriya: teoreticheskie paradigmy povysheniya effektivnosti vzaimodeystviya rynochnykh struktur]; Arenkov, I. A. and other. Strategy of development tools commerce: monograph. Ed. by I. D. Afanasenko, L. A. Myasnikova [Strategii razvitiya instrumentov kommertsii: monografiya; pod nauch. red. I. D. Afanasenko, L. A. Myasnikova], Publisher of the St. Petersburg State University of Economics and Finance, St. Petersburg, 347 p. (rus)
Naumov, V. N. (2002), «Confidence Marketing: theory, principles, practical application» [Marketing doveriya: teoriya, printsipy, prakticheskoe primenenie], Marketing and Market Research, No. 2, рр. 98–108 (rus)
O’Shonessi, J. (2002), «Competitive marketing: strategic approach» [Konkurentnyy marketing: strategicheskiy podkhod], Piter, St. Petersburg, 864 p. (rus)
Tretyak, O. A. (2013), «Relationship marketing: the concept, creation and development» [Marketing vzaimootnosheniy: kontseptsii, formirovanie i razvitie], Russian Journal of Management, National Research University Higher School of Economics, Vol. 11, No. 1, available at: http://www.marketing.spb.ru/lib-mm/strategy/rm_theory.htm (rus)
Urban, G. (2007). «Don’t Just Relate – Advocate. A Blueprint for Profit in the Era of Customer Power» [Ne prosto otnosheniya – zashchita. Istochniki dokhodov v epokhu vlasti klienta], Balans Biznes Buks, Moscow, 274 p. (rus)
Fedotova, I. V. (2014), «Formation of the structure of the company’s relationships with partners in the network on the basis of self-organization» [Formirovanie struktury vzaimootnosheniy predpriyatiya s partnerami v seti na osnove samoorganizatsii], Economics of the transport sector, KhNADU, Kharkiv, No. 24, рр. 23–40 (rus)
Hillebrand, В., Driessen, P. H., Koll, O. (2015), «Stakeholder marketing: theoretical foundations and required capabilities», Journal of the Academy of Marketing Science, Vol. 43, No. 4, рр. 411–428.
Chelenkov, A. P., Sonina, T. E. (2012), «Customer-oriented approach to relationship marketing» [Klientoorientirovannyy podkhod v marketinge vzaimootnosheniy], Marketing, No. 1, рр. 115–125 (rus)
Shinkarenko, V. G., Fedotova, I. V. (2009), «Management of motor transport enterprise relationship marketing with customers»: monograph [Upravlenie marketingom vzaimootnosheniy avtotransportnogo predpriyatiya s potrebitelyami uslug: monografiya], KhNADU, Kharkov, 252 p. (rus)
Downloads
Published
Issue
Section
License
Copyright (c) 2015 Socio-Economic Research Bulletin
This work is licensed under a Creative Commons Attribution 4.0 International License.