Experience of implementing social service programs for internally displaced persons by non-governmental organizations in Ukraine

Abstract

The article presents a theoretical analysis of the experience of implementing programs in the field of social service provision to internally displaced persons (IDPs) by non-governmental organizations (NGOs) in Ukraine. It examines the main aspects of NGO activities with this category of population, including approaches to planning, implementation, and monitoring of programs. Key problems and challenges faced by NGOs in delivering social services to IDPs are identified, such as organizational difficulties, limited financial resources, lack of qualified personnel, and legal constraints.

Particular attention is paid to the importance of developing and implementing programs aimed at the integration and adaptation of IDPs into host communities, improving their social conditions and psychological well-being, and increasing awareness of their rights. The relevance of establishing such programs at the national level is emphasized, through inter-agency cooperation, inclusion in strategic documents, and the creation of stable funding mechanisms.

Different models of social service delivery to IDPs within NGO activities are analyzed, including the roles of social support, psychological assistance, legal counseling, career guidance, and employment support. The significance of effective coordination between government bodies, local authorities, NGOs, and other social work actors is highlighted to ensure comprehensive and continuous assistance to IDPs.

The article also presents the results of the study “Monitoring and Evaluation of the Effectiveness of Social Support Programs for IDPs.” Based on the analysis of empirical data, the most effective areas of activity are identified, along with the most urgent needs of IDPs requiring enhanced response from both the state and civil society. Conclusions are drawn regarding the need to improve program implementation mechanisms, particularly by reforming the legal framework and enhancing the professional training of personnel in the field of social work with IDPs.