Improvement of the mechanizm of information support of companies providing international tourism services

Authors

  • Катерина Сергіївна Стоян Dnipropetrovsk national university Oles Honchar, Av. Gagarin, 72, Dnipropetrovsk, 49010, Ukraine

DOI:

https://doi.org/10.15587/2312-8372.2013.12259

Keywords:

mechanism of information support, travel agencies, logistic information system

Abstract

Despite the great number of studies on the management of travel agencies providing international tourism services, which are mainly focused on the theoretical aspects of the functioning of the administration, the issues of implementation of practical methods and management tools require special attention. The article concerns the theoretical - methodological aspects of organizational - economic mechanism of tourist operators providing international tourism services, in order to determine its key elements. The main functional subsystems of logistics information system of tourist operators were determined. We have justified the necessity to improve the methodology of logistization of subsystems of logistic information system. We first have proposed the practical tools of introduction to the mechanism of information support, implementation of which increases the effectiveness of strategic management of tourist operators, which provide services for foreign visitors.

Author Biography

Катерина Сергіївна Стоян, Dnipropetrovsk national university Oles Honchar, Av. Gagarin, 72, Dnipropetrovsk, 49010

Post-graduate

Department of management and tourism

References

  1. Алесинская, В. Т. Основы логистики. Функциональные области логистического управления [Текст] / Т. В. Алесинская. — Таганрог: ТТИ ЮФУ, 2010. — 116 с.
  2. Мельниченко, С. В. Інформаційні технології в управлінні суб’єктами туристичної діяльності [Текст] : автореф. дис. на здобуття наукового ступеня доктора економічних наук: 08.00.04 / С. В. Мельниченко. – Київський національний торговельно-економічний університет. — К., 2008. — 26 с.
  3. Сергеев, В. И. Логистика: аналитический обзор [Текст] / В. И. Сергеев. – СПб, 1996. — 27 с.
  4. Смирнов, І. Г. Стратегічний логістичний менеджмент в контексті сталого розвитку туризму в Україні [Текст] / І. Г. Смирнов // Краєзнавство та музейна справа в Україні: Наук. зб. «Велика Волинь». – 2010. – Вип. 14. – С. 164 -179.
  5. Appleby, A. Innovation Not Imitation: Human Resource Strategy and the Impact on World-Class Status [Text] / A. Appleby, S. Mavin // Total Quality Management. – 2000. – № 11(4, 5, 6). – pp. 554-561.
  6. Cragg, P. Organisational Characteristics and Small Firms Performanc Revisited [Text] / P. Cragg, M. King // Entrepreneurship Theory and Practice (Winter). – 1988. – pp. 49-64.
  7. Jarrar, Y. Best Practice Transfer for Future Competitiveness: A Study of Best Practice. [Text] / Y. Jarrar, M. Zairi // Total Quality Management. – 2000. – №11(4, 5 & 6). – pp. 734-740.
  8. Jovani, F. The incoming global technological and industrial revolution towards competitive sustainable manufacturing [Text] / F. Jovani, H. Yoshikawa, L. Alting // CIRP Annals - Manufacturing Technology. – 2008. – № 57. – p. 641-659.
  9. Yuanhao, W. The service innovation of tourism enterprises based on knowledge management [Text] / W. Yuanhao // Computer Science and Service System (CSSS). – 2011. – pp. 2777-2779.
  10. Xiao Fei Wang. Research about Application of Informatization Service on Tourism Economy Management. [Text] / Xiao Fei Wang // Applied Mechanics and Materials. – 2011. – Vol. 52-54. – pp. 1992-1996.
  11. Alesinskaja, V.T. (2010). Osnovy logistiki. Funkcional'nye oblasti logisticheskogo upravlenija. Taganrog: TTI JuFU. 116 p.
  12. Mel'nichenko, S.V. (2008). Іnformacіjnі tehnologіi v upravlіnnі subiektami turistichnoi dіjal'nostі: avtoref. dis. na zdobuttja naukovogo stupenja doktora ekonomіchnih nauk: 08.00.04. Kyiv: Kyivs'kij nacіonal'nij torgovel'no-ekonomіchnij unіversitet. 26 p.
  13. Sergeev, V.I. (1996). Logistika: analiticheskij obzor. SPb. 27 p.
  14. Smirnov, І.G. (2010). Strategіchnij logіstichnij menedzhment v kontekstі stalogo rozvitku turizmu v Ukrainі. Kraieznavstvo ta muzejna sprava v Ukrainі. Nauk. zb. «Velika Volin'». Vip. 14, pp. 164 -179.
  15. Appleby, A. & Mavin, S (2000). Innovation Not Imitation: Human Resource Strategy and the Impact on World-Class Status. Total Quality Management 11(4, 5, 6). 554-561.
  16. Cragg, P & King, M (1988). Organisational Characteristics and Small Firms' Performanc Revisited. Entrepreneurship Theory and Practice (Winter). 49-64.
  17. Jarrar, Y & Zairi, M (2000). Best Practice Transfer for Future Competitiveness: A Study of Best Practice. Total Quality Management 11(4, 5 & 6). 734-740.
  18. Jovani, F. (2008) The incoming global technological and industrial revolution towards competitive sustainable manufacturing Alting. CIRP Annals - Manufacturing Technology 57, p. 641 - 659.
  19. Yuanhao, W. (2011) The service innovation of tourism enterprises based on knowledge management. Computer Science and Service System (CSSS), pp. 2777 – 2779.
  20. Xiao Fei Wang (2011) Research about Application of Informatization Service on Tourism Economy Management. Applied Mechanics and Materials, Vol. 52-54 pp. 1992-1996.

Published

2013-02-27

How to Cite

Стоян, К. С. (2013). Improvement of the mechanizm of information support of companies providing international tourism services. Technology Audit and Production Reserves, 1(3(9), 44–47. https://doi.org/10.15587/2312-8372.2013.12259