Investigation of backgrounds for the innovative development of the hospitality industry in various regions of Ukraine

Authors

DOI:

https://doi.org/10.15587/2312-8372.2018.138466

Keywords:

hotel-restaurant business, strategy of innovation development, hospitality industry, service business, facilities of placing

Abstract

The object of the research is a complex of theoretical and practical aspects of hotel and restaurant management organization in various regions of Ukraine. The biggest problems are the lack of strategic planning for most hotel and restaurant enterprises, the lack of coordination of development plans of individual regions with the needs and current realities, and the inefficient use of labor resources.

The research used general scientific methods of analysis: economic and statistical methods of information collection and processing, methods of comparative, systemic, qualitative SWOT-analysis, as well as abstractions.

For effective introduction of innovations necessary is collaboration between travel agency and by hotel-restaurant enterprises, organs of power and state self-government. Increasing the competitiveness of hotel and restaurant enterprises and strengthening their positions in the market of services is possible thanks to the development of «green tourism», ethno-tourism, services with creative components and a benevolent tolerant atmosphere.

For this purpose it is necessary to extend the assortment of services and their quality, improve informatization on all stages. A necessity is an account of mentality of guests and desire of them to get maximal pleasure and benefit from a trip. Marketing strategies must have the stages that are easily controlled and, after a necessity, add to the changes. Such construction of development hospitality industry must strengthen a complexity and individuality of services. Expansion of spectrum of facilities of placing (suites of rooms, villas, houses for rest, out-of-town and guest houses, chalet and others like that) allows as good as possible to orientate the different groups of tourists and diversify the types of rest. Importance of strengthening is underlined, especially at regional level of work of public organizations. The union of proprietors of hotels must occupy more active position for lobbying of legislative initiatives, to be a link that unites businessmen and organs local power in the questions of strategic development of regions. The practical value of the got results consists in development of the scientific and practical going near effective organization of hotel-restaurant economy in the different regions of Ukraine, taking into account work of permanent enterprises. Drawn conclusion and recommendations can be basis for forming of strategic directions of the rational use of hotel-restaurant resources.

Author Biographies

Ludmila Titomir, Odessa National Academy of Food Technologies, 112, Kanatna str., Оdessa, Ukraine, 65039

PhD, Associate Professor

Department of Hotel and Restaurant Business

Olena Danylova, Odessa National Academy of Food Technologies, 112, Kanatna str., Оdessa, Ukraine, 65039

PhD, Senior Researcher, Head of Department

Department of Normative-Technical Support and Metrology

References

  1. Dominska, O. Ia., Batkovets, N. O. (2017). Suchasnyi stan ta innovatsiini protsesy rozvytku hotelno-restorannoho biznesu v Ukraini. Visnyk Lvivskoho torhovelno-ekonomichnoho universytetu, 52, 39–41.
  2. Herasymenko, V. H., Halasiuk, S. S., Nezdoiminov, S. H. et. al.; Herasymenko, V. H. (Ed.) (2013). Rynky turystychnykh posluh: stan i tendentsii rozvytku. Odessa: Astroprynt, 304.
  3. Pronoza, P. V. (2015). Analiz stanu turystychnoi haluzi v Ukraini. Upravlinnia rozvytkom, 3 (181), 56–63.
  4. Malska, M. P., Kizyma, V. L., Zhuk, I. Z. (2017). Upravlinnia sferoiu hotelnoho hospodarstva: teoriia ta praktyka. Kyiv: Tsentr uchbovoi literatury, 336.
  5. Gilmore, A. (2017). Quality and Quantity in Tourism. Journal of Hotel & Business Management, 6 (1), 164. doi: http://doi.org/10.4172/2169-0286.1000164
  6. Buhalis, D., Amaranggana, A. (2014). Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services. Information and Communication Technologies in Tourism 2015. Cham: Springer, 377–389. doi: http://doi.org/10.1007/978-3-319-14343-9_28
  7. Imrie, R., Fyall, A. (2001). Independent mid-market UK hotels: Marketing strategies for an increasingly competitive environment. Journal of Vacation Marketing, 7 (1), 63–74. doi: http://doi.org/10.1177/135676670100700106
  8. Mathur, S., Dewani, P. P. (2016). Influence of cultural heritage on hotel prices, occupancy and profit. Tourism Economics, 22 (5), 1014–1032. doi: http://doi.org/10.5367/te.2015.0487
  9. Chen, J.-L. (2018). An Empirical Study of Tourist Hotels: Difference Analysis between International Tourist Hotel and Standard Tourist Hotel in Taiwan. International Journal of Business and Management, 13 (3), 67–74. doi: http://doi.org/10.5539/ijbm.v13n3p67
  10. Hall, C., Dayal, N., Majstorović, D., Mills, H., Paul-Andrews, L., Wallace, C., Truong, V. (2016). Accommodation Consumers and Providers’ Attitudes, Behaviours and Practices for Sustainability: A Systematic Review. Sustainability, 8 (7), 625. doi: http://doi.org/10.3390/su8070625
  11. Palmatier, R. W., Dant, R. P., Grewal, D., Evans, K. R. (2006). Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis. Journal of Marketing, 70 (4), 136–153. doi: http://doi.org/10.1509/jmkg.70.4.136
  12. D’Mello, C., Kamat, K., Weiermair, K., Pillai, S. K. B., Scaglione, M., Pah, J. G. (2016). Tourists assessment of infrastructure availability in Goa (India): A gap analysis. Anais Brasileiros de Estudos Turísticos, 6 (1), 42–57.
  13. Chung, G., Ngan, C. (2018). A shift in culture sparks innovation at the Miramar Hospitality Group's flagship Mira Hong Kong Hotel. Global business and organizationae excellence, 37 (4), 37–47. doi: http://doi.org/10.1002/joe.21862
  14. Khatri, K., Shrestha, R. K., Mahat, U. (2012). A Study of Accessibility in Hotel Chains, Public Transportation, and Ferry Companies in Helsinki. Kerava, 52.
  15. Mensah, I., Dei Mensah, R. (2013). International Tourists’ Environmental Attitude towards Hotels in Accra. International Journal of Academic Research in Business and Social Sciences, 3 (5), 444–455.
  16. Goryushkina, N. Y., Shkurkin, D. V., Petrenko, A. S., Demin, S. Y., Yarovaya, N. S. (2016). Marketing Management in the Sphere of Hotel and Tourist Services. International Review of Management and Marketing, 6 (6), 207–213.
  17. Hyun, S. S., Perdue, R. R. (2017). Understanding the dimensions of customer relationships in the hotel and restaurant industries. International Journal of Hospitality Management, 64, 73–84. doi: http://doi.org/10.1016/j.ijhm.2017.03.002
  18. Michopoulou, E., Buhalis, D. (2013). Information provision for challenging markets: The case of the accessibility requiring market in the context of tourism. Information & Management, 50 (5), 229–239. doi: http://doi.org/10.1016/j.im.2013.04.001
  19. Derzhavnyi komitet statystyky Ukrainy. Available at: http://www.ukrstat.gov.ua
  20. Turystychnyi portal TripAdvisor. Available at: https://www.tripadvisor.ru
  21. Stan ta perspektyvy rozvytku infrastruktury rehioniv Ukrainy (2013). 117. Available at: http://www.fes.kiev.ua/new/wb/media/InfrASTRUKTURA.pdf
  22. Booking. Available at: https://www.booking.com

Published

2018-04-24

How to Cite

Titomir, L., & Danylova, O. (2018). Investigation of backgrounds for the innovative development of the hospitality industry in various regions of Ukraine. Technology Audit and Production Reserves, 4(2(42), 16–23. https://doi.org/10.15587/2312-8372.2018.138466

Issue

Section

Systems and Control Processes: Original Research