The maine executive levels of consumers satisficing according to ISO 9001

Authors

  • Амине Хади N. Zhukovsky National Aerospace University "Kharkov Aviation Institute", 17, Chkalov St., Kharkiv, 61070, Ukraine

DOI:

https://doi.org/10.15587/2312-8372.2014.21713

Keywords:

customer satisfying, CRM, ISO 9001, customers relation, method, strategy, project and process

Abstract

The adoption of a quality management system should be a strategic decision for an organization. customers relation  is a business strategy and it’s level is higher than the amount of grows sales and it’s  purpose is not only having more benefit but also  client  satisficing. All departments one’s organization can be directly or indirectly connected with clients. Each client has a different conceptions to one or a number of organizations. there are a number of methods for handling this matter, the  best one is making   CRM strategy  with the ISO 9001 strategy. In this case study  the main executive levels in an organization were described.

Author Biography

Амине Хади, N. Zhukovsky National Aerospace University "Kharkov Aviation Institute", 17, Chkalov St., Kharkiv, 61070

Ph.D student

Department of aircraft instruments and measurements

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Published

2014-02-06

How to Cite

Хади, А. (2014). The maine executive levels of consumers satisficing according to ISO 9001. Technology Audit and Production Reserves, 1(5(15), 4–6. https://doi.org/10.15587/2312-8372.2014.21713

Issue

Vol. 1 No. 5(15) (2014): Quality of technologies - quality of life for

Section

Quality management system

License

Copyright (c) 2016 Амине Хади

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