A full mediation model of staff performance on project success in road supervision
DOI:
https://doi.org/10.15587/2706-5448.2025.338032Keywords:
road supervision consultancy, construction project management, project success, mediation analysis, regression analysis, stratified sampling, Likert scaleAbstract
The object of research is the road supervision consultant teams operating in East Kalimantan (Indonesia). One of the most problematic areas is understanding the mechanism by which sub-professional staff performance influences project success via professional staff. Using an explanatory quantitative approach with survey data (n = 55), regression with mediation testing (PROCESS Model 4) was employed. The results confirmed a full mediation model: Sub-professional performance significantly predicted professional performance (B = 1.0127, p < 0.001), and professional performance significantly predicted project success (B = 0.8377, p < 0.001). Crucially, the direct effect of sub-professional performance on project success became insignificant (p = 0.358) when professional performance was included, while the indirect effect was substantial (Effect = 0.8483). This clarifies a key feature of project workflows: technical contributions must be transformed through managerial capabilities to impact outcomes. This allows for a clearer understanding beyond individual contributions. Compared to studies assessing factors in isolation, this offers a systemic view, highlighting the critical importance of the managerial layer (professional staff) in converting technical work into strategic success.
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