Methodological support for assessment of the company’s personnel potential quality based on the quality function deployment method

Authors

DOI:

https://doi.org/10.15587/2706-5448.2026.363464

Keywords:

company’s personnel potential, quality function deployment method, house of quality, company’s key success factors, consumer’s needs

Abstract

The object of research is the company's success key factors implementation by improving the quality of its personnel potential. The research is directed at studying the issue of assessing the quality of a company's personnel potential.

The paper is devoted to substantiating methodological recommendations for assessing the quality of the company's personnel potential based on the method of deploying the quality function. It takes into account the cause-and-effect relationships between the company's target requirements, the components of its personnel potential, and the processes that ensure the level of its implementation.

The quality function deployment analysis uses permits to reveal relationships among the personnel potential components. This method helps to set factors influencing their implementation level. Results will permit the company’s management to develop a clear measures plan for personnel work. It will be focused on the company’s key success factors achievement. Emphasis on the key areas will make it possible to minimize the costs spent on maintaining and realizing the company's employees’ potential.

To obtain an objective evaluation valid for decision-making, it is suggested to determine the company's personnel potential quality through success key factors. Such an approach makes it possible to form the objective criteria to compare personnel potential of different companies.

The results are presented with using the ratio matrix. It shows correlation of the company’s personnel potential components implementation level and influencing on them factors. The results suggest that company’s management must pay attention to the team socio-psychological climate, organizational management structure and material and non-material stimulation system.

The quality function deployment method can be used for constant improvement and quality increasing the personnel management system functioning at the enterprise in general: social and labor relations, HR policy, personnel planning, personnel selection and adaptation, personnel stimulation, personnel development, corporate culture forming, personnel assessment and control.

Author Biographies

Tetiana Bilorus, Taras Shevchenko National University of Kyiv

Candidate of Economic Sciences, Associate Professor

Department of Innovation and Investment Management

Lesia Olikh, Taras Shevchenko National University of Kyiv

Candidate of Economic Sciences, Associate Professor

Department of Innovation and Investment Management

References

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Methodological support for assessment of the company’s personnel potential quality based on the quality function deployment method

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Published

2026-06-19

How to Cite

Bilorus, T., & Olikh, L. (2026). Methodological support for assessment of the company’s personnel potential quality based on the quality function deployment method. Technology Audit and Production Reserves, 3(4(89), 19–26. https://doi.org/10.15587/2706-5448.2026.363464

Issue

Vol. 3 No. 4(89) (2026): Economics of enterprises. Macroeconomics

Section

Economics and Enterprise Management

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Copyright (c) 2026 Tetiana Bilorus, Lesia Olikh

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