O. Khadzhynova, I. Adamovska. The role of a quality management system in enterprises in increasing their competitiveness.

Abstract

The article is devoted to the study of the role of the quality management system in enterprises in ensuring their competitiveness. The basis for scientific work was the study of outstanding domestic and foreign scientists and their own research. The aim of the work is to study the role of the implementation of a quality management system for improving the competitiveness of enterprises, determining the role and place of a quality management system in an enterprise management system. The method and methodology of the work - used general scientific and special methods, in particular comparison, scientific abstraction, induction and deduction, analysis and synthesis, and the like. This article substantiates the need to implement a quality management system in enterprises, which should ensure the competitiveness of products and enterprises in general, as well as the break-even activity of enterprises. It is proved that in modern economic conditions, product quality is the basis and a mandatory component of achieving the competitiveness of an enterprise. At the same time, the introduction of a quality management system in an enterprise should be aimed not only at creating effective product quality management systems, but also at managing the quality of all the processes of creating products at optimal costs. The authors found that the purpose of creating, maintaining and developing a quality management system is to produce products of stable quality that meet the needs and expectations of customers and consumers; to create a positive image of the company; to ensure the ability to continuously maintain the achieved level of quality; to prevent product rejection and inconsistencies, rather than to eliminate them after the occurrence; to increase the competitiveness of products in the domestic and foreign markets.