Development of a model of personnel management in the hotel industry
DOI:
https://doi.org/10.15587/2706-5448.2021.240230Keywords:
personnel management, hotel management, stages of personnel management, personnel management systemAbstract
The object of this research is personnel management in the hotel industry. The paper considers theoretical and practical aspects of the features of phased personnel management in the hotel industry, taking into account the specifics of the industry. The importance of the attitude of each employee to their responsibilities and the company as a whole was emphasized, and it was established that the minimum number of employees can provide the highest quality of service. In any case, there is a need for effective personnel management, in the purposeful activities of the management of the organization to develop its own concept, strategy of personnel policy and management methods.
The main purpose of personnel management is formed. There are three groups of methods for personnel management, which almost completely reveal the step-by-step process of personnel management in the hotel industry. The necessity of application of complex technologies for achievement of more effective result is considered. A number of measures of nine stages of personnel management are prescribed.
Rational use of service personnel is a prerequisite that ensures the continuity and proper quality of the service process, and, as a consequence, the successful implementation of the production program of the hotel industry. The study of the main indicators of labor should begin with an assessment of the dynamics of the number of personnel of the enterprise, the intensity of its movement and structure over a period of three to five years.
Based on the study, a model of personnel management in the hotel industry, which determines the object and subject of management, their impact on each other, takes into account the stages of employee management. It will increase productivity, performance, organize work, monitor performance tasks, teamwork.
References
- Balanovska, T. I. (2017). Menedzhment personalu v APK Ukrainy. Kyiv, 19.
- Kylyn, O. V., Tymchyshyn, O. V. (2018). Formation of personnel of the enterprise of the hotel business: domestic and foreign experience. Naukovyi visnyk Uzhhorodskoho natsionalnoho universytetu, 2, 20–24.
- Marchenko, O. A., Samokish, A. O., Strebkova, K. M. (2018). Features of personnel management in the sphere of tourism and hotel and restaurant industry. Ekonomika ta upravlinnnia pidpryiemstvamy, 17, 169–173.
- Ohiienko, N., Ohiienko, A., Melnyk, A. (2018). Management of personnel of enterprises of hotel-restaurant business. Naukovyi visnyk MNU imeni v. O. Sukhomlynskoho. Ekonomichni nauky, 2 (11), 56–62.
- Falchenko, O. O., Yurieva, I. A., Mardus, N. Yu. (2018). Methods of personnel management in establishments of hotel-restaurant economy. Naukovyi visnyk MNU imeni v. O. Sukhomlynskoho. Ekonomichni nauky, 2 (11), 56–62.
- The World Tourism Organization (UNWTO). Available at: https://www.unwto.org Last accessed: 08.05.2021
- Ochkurenko, D. A. (2019). Improvement of the personnel management system at the printing enterprise. Kyiv, 105. Available at: https://ela.kpi.ua/bitstream/123456789/28293/1/Ochkurenko_bakalavr.pdf Last accessed: 03.05.2021
- Chen, W.-J., Cheng, H.-Y. (2012). Factors affecting the knowledge sharing attitude of hotel service personnel. International Journal of Hospitality Management, 31 (2), 468–476. doi: http://doi.org/10.1016/j.ijhm.2011.07.005
- Sean, V. (2010). Human resource management, ethical context, and personnel consequences: A commentary essay. Journal of Business Research, 63 (8), 908–910. doi: http://doi.org/10.1016/j.jbusres.2009.02.029
- Poiedintseva, V. V. (2014). Upravlinnia personalom na malykh ta serednikh pidpryiemstvakh. Kharkiv, 18.
- Ksenofontova, Kh. Z. (2011). Kompetentsii upravlencheskogo personala: teoriia i metodologiia razvitiia. Moscow: Kreativnaia ekonomika, 184.
- Udalov, A. (2016). Stymuliuvannia personalu. Personal-Miks, 1, 12–15.
- Chobitok, V. I., Voloshchenko, A. V. (2015). Formation of personnel management in industrial enterprises: theoretical aspects. Visnyk ekonomiky transportu ta promyslovosti, 50, 313–318.
- Bielik, V. D. (2014). Funktsionalnyi pidkhid do formuvannia systemy upravlinnia personalom pidpryiemstva. Visnyk Lvivskoi komertsiinoi akademii, 45, 54–57.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Iryna Segeda, Larysa Obolentseva, Svitlana Aleksandrova
This work is licensed under a Creative Commons Attribution 4.0 International License.
The consolidation and conditions for the transfer of copyright (identification of authorship) is carried out in the License Agreement. In particular, the authors reserve the right to the authorship of their manuscript and transfer the first publication of this work to the journal under the terms of the Creative Commons CC BY license. At the same time, they have the right to conclude on their own additional agreements concerning the non-exclusive distribution of the work in the form in which it was published by this journal, but provided that the link to the first publication of the article in this journal is preserved.
