Use of artificial intelligence and chatbots in public libraries

Abstract

This study examined the evolution of artificial intelligence and chatbot implementation in the operations of public libraries in Ukraine within the context of contemporary technological advancement. The relevance of the topic was underscored by the growing role of information technologies in society, changing user needs, and the necessity to enhance the efficiency and competitiveness of libraries. This study aimed to analyse the impact of digital technologies, particularly artificial intelligence, on library services, and to explore the stages of innovation adoption. The research employed methods of analysis, synthesis, explanation, and classification. Various approaches to the integration of artificial intelligence into library practices were discussed, with a particular focus on the introduction of chatbots for automating communication, improving information retrieval, and personalising services for users. The study also investigated key areas of artificial intelligence application, including the automation of routine tasks, the development of intelligent search systems, and recommendation platforms, and the use of chatbots to provide timely user feedback. Particular attention was devoted to the development of intelligent systems capable of adapting to individual user needs, thereby providing a personalised experience. An important aspect of the study was the examination of the ethical implications of applying artificial intelligence in library practice. Specifically, it considered issues such as user data privacy, the potential for algorithmic bias, and the influence of artificial intelligence on the freedom of access to information. The introduction of artificial intelligence and chatbots into the operations of public libraries represented a significant step towards the creation of a modern information environment that was accessible, user-friendly, and efficient for all users. The findings of this research will contribute to the development of strategies for the successful implementation of technological innovations in public libraries across Ukraine. They will help libraries not only to improve the quality of user services and adapt to the demands of the digital age, but also to ensure their competitiveness, increase operational efficiency, and promote the intellectual advancement of society