The use of Artificial Intelligence Technologies in the Operations of Libraries in Ukraine

Abstract

The purpose of this article is to explore the potential and prospects for implementing artificial intelligence technologies in Ukrainian libraries to improve the quality of user services in the digital environment. The research methodology is based on the use of scientific methods such as analysis and synthesis to understand the integration of artificial intelligence technologies into the activities of Ukrainian libraries, in particular identifying its potential and the use of language models (ChatGPT, Gemini) in practical activities; comparison to contrast traditional technologies with the latest artificial intelligence tools, their advantages and limitations; generalization to draw conclusions regarding the prospects of implementing artificial intelligence to improve the efficiency of libraries and the quality of user service. The scientific novelty lies in substantiating the potential for implementing artificial intelligence technologies, specifically ChatGPT and Gemini, in the operations of Ukrainian libraries. It has been determined that the effectiveness of the transformation of library services depends not only on technological implementation (automation of cataloging and personalization of the user experience) but also on technical capabilities, the regulatory framework, and professional training of staff, which allows for the minimization of ethical and resource risks. The implementation of intelligent recommendation systems and marketing support based on artificial intelligence technologies contributes to improving interaction with users and increasing the level of service personalization. Conclusions. The use of artificial intelligence technologies in Ukrainian libraries opens up broad opportunities for optimizing traditional processes (cataloging, classification, metadata creation, and reference services) and introducing new services focused on personalizing the user experience and providing marketing support. The integration of ChatGPT and Gemini language models can automate routine tasks, improve information retrieval, and provide recommendation systems; however, there are also significant challenges, namely staffing, resource, regulatory, and ethical ones. Therefore, provided that technological capabilities are combined with the regulatory and human resources framework, the efficiency of libraries and the quality of user service can be enhanced.