Digital Services and Electronic Document Circulation Systems in Public Administration Bodies

Abstract

Purpose of the work. The article considers the current issues of implementing digital services and electronic document management systems in public administration bodies. The scientific research analyses the practical application of modern Ukrainian electronic document management systems MASTER: Document Management, M.E.Doc, ASKOD in public authorities. A model of integration of classical ERMs with modern blockchain and artificial intelligence technologies is also proposed, which involves the formation of a hybrid document management environment capable of providing an increased level of transparency, security, traceability and automation of management procedures. The research methodology includes the use of systemic and structural-functional approaches, methods of analysis and synthesis, comparative analysis of modern digital services, as well as elements of expert assessment of the practices of public authorities. The scientific novelty of the work lies in the systematisation of key digital services used in public administration bodies and the determination of their functional significance for increasing the efficiency of electronic document management. In addition, a model for integrating EDS with blockchain, AI, and OCR/NLP technologies has been proposed, and key services have been systematized and their significance for increasing the efficiency of electronic document management has been determined. Conclusions. Digital services and electronic document management systems (MASTER, M.E.Doc, ASKOD, etc.) are today key tools in the work of public administration bodies in Ukraine. The integration of traditional EDS with blockchain and artificial intelligence technologies creates conditions for increasing transparency, efficiency, and speed of public service provision. At the same time, the effectiveness of such solutions is determined not only by the choice of software, but also by the level of cybersecurity, personnel training, the quality of system integration, and proper legal support. It should be emphasised that information security in electronic document management is not limited to the use of secure programmes. It involves a complex of technical (encryption, blockchain, AI), organisational (access regulations, training, audit), infrastructure (VPN, backup). It is important that these measures are supported by modern legal regulation, which today requires clarification and improvement in accordance with the challenges of the digital state.