EVALUATING THE EFFECT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE AND STRATEGIC HUMAN RESOURCES PERFORMANCE
DOI:
https://doi.org/10.32461/2226-3209.3.2018.175178Abstract
Abstract. In a new business environment, characterized by increasing turbulence and complexity, the ability of an organization to develop and maintain competitive advantages depends on its knowledge. The importance of knowledge management and its relationship with the organization performance has been widely proven. Knowledge management is the systematic process of finding, choosing, organizing, selecting and presenting the knowledge, helping the organization gain insight and understanding of its own experience. It should be noted that knowledge management is an endless task, which helps organizations in changes and needs permanent support and attention. One of the categories affected by knowledge management in the organization is performance. Thus, the present research evaluates
the effect of knowledge management on strategic human resource performances of Zabul Social Security Organization. This research is correlational-descriptive in terms of method and applied in terms of objective and survey in terms of data collection. In this research, Sanchez et al (2015) knowledge management and strategic human resource performances questionnaire, developed based on the Likert scale, was used. Using a simple random sampling, 102 questionnaires were distributed among employees of the Zabul Social Security Organization and the reliability of the questionnaire using Cronbach's alpha method was obtained 0.787. Test validity was confirmed by content and construct
methods. The research results using structural equation modeling and PLS software showed that knowledge management has a significant effect on strategic human resources performances, but does not affect the performance of the social security organization.
Keywords: knowledge management, organizational performance, strategic human resource performance.
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