MODELING THE ROLE OF MEDIATORS OF ORGANIZATIONAL TRUST, COMMITMENT AND IDENTITY IN THE IMPACT OF SERVANT LEADERSHIP ON OCB (CASE STUDY: ZABOL EDUCATION DEPARTMENT)
DOI:
https://doi.org/10.32461/2226-3209.3.2018.176878Abstract
Abstract. The purpose of this study was to determine the impact of the servant leadership on organizational citizenship behavior (OCB) through the mediators of organizational trust, commitment and identity. The population included all education staff in Zabol city in the academic year 2016. Sampling was done using the Cochran sample size formula with limited population. Finally, 220 questionnaires were returned. The data was collected by the standard questionnaire of Gholipour et al (2009) to assess the servant leadership, the standard questionnaire of Yeganeh Mehr (2014) to measure organizational trust, the standard questionnaire of Porter (1979) to assess organizational commitment, Cheney's questionnaire (1983) to measure organizational identity, and the standard questionnaire of Oregon et al. (2006) to evaluate OCB. Also, inferential statistics and structural equation modeling were used to describe the data analysis and test the hypotheses. The data was analyzed via LaserLevel software. After the analysis, all of the
six hypotheses were confirmed. The results of testing hypotheses show that the servant leadership has a positive effect on the organizational trust, commitment and identity. Moreover, organizational trust, commitment and identity have a positive impact on OCB.
Keywords: servant leadership, organizational commitment, organizational trust, organizational identity, OCB, Zabol Education Department.
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