INDICATORS OF UNIVERSITY EDUCATIONAL SERVICE DIGITALIZATION
DOI:
https://doi.org/10.32461/2226-3209.1.2018.178332Abstract
Abstract. The article highlights the competitive advantages of educational program network form. The authors emphasize that the information openness of a university stimulates the development of both internal and external competitive environments due to the availability of system management knowledge about the basic processes and the openness of academic knowledge located in the academic portfolio. The purpose of the article is to develop the system of qualitative and quantitative indicators of educational service digitalization. The article analyzes and synthesizes the areas of educational service digitalization in Russian universities, and the materials of scientific publications. They set
out the modern features of university informatization. Based on the principles of knowledge management, they formulated the goals of a university network information environment development. They proposed the system of qualitative and quantitative indicators of educational service digitalization. By the means of expert assessments qualitative indicators measure transparency, convergence, modifiability, integrativity, progressiveness, coevolution, adaptability, competitiveness, productivity, competitiveness and competence. In the context of groups quantitative indicators (resource, process, result) can be used to calculate the composite integral indicator of educational service
digitization and the analysis of innovation efficiency in the "resource-processes-results" model. One of the possible trends of future research may be the measurement of the economic efficiency concerning educational service digitalization.
Keywords: educational services, university, innovation, knowledge management, network information
environment, competitive advantage, indicator, digitalization, digital transformation, electronic information educational environment.
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