Research of the causes and consequences of mobing in the lablor team of a pharmacy establishment




mobbing, pharmacy, staff, management, socio-psychological climate


The aim of the article is to analyze the causes and consequences of mobbing, which occurs in the staff of the pharmacy.

Materials and methods. The methods used in the study include methods of theoretical generalization, analysis and synthesis, content analysis, expert survey, correlation analysis.

Results. The situation in pharmacies regarding the presence of mobbing in the workforce has been studied. 31 % of respondents in their professional activities encountered mobbing, and 47 % said that such phenomena were quite common, and 44 % often encountered insults and intimidation. The reasons for mobbing in the staff of the pharmacy and the its reasons in the staff of the pharmacy by the employee who is subjected to mobbing are formulated. The distribution of status in the workforce (9.9±0.1 points), envy of a younger or more successful colleague (A2) (9.4±0.15 points), distribution of statuses in the labor collective (A3) (9.3±0.1 points), low level of communication skills (9.2±0.1 points) and unhealthy socio-psychological climate in the workforce (9.1±0.2 points), age (9.0±0.3 points). Statistically significant relationships between the attitude of pharmacy staff to mobbing and age were identified; general work experience and work experience in a pharmacy; gender, managerial, professional, and interpersonal tolerance and its identification-group component and commitment to the pharmacy Negative attitude to mobbing is manifested in the most loyal to the pharmacy staff. The manifestations of mobbing in the staff of the pharmacy were studied, namely: boycott of the employee (9.1±0.15 points), constant and often unfounded criticism (8.4±0.15 points), unfair and offensive evaluation of work (7.9±0.17 points), etc. The consequences of mobbing in the workforce of the pharmacy were determined, which include the creation of an unhealthy socio-psychological climate in the workforce, high staff turnover, reduced productivity, disruption of communication in the workforce, disruption of communication between pharmacist and pharmacy visitor, regular visitors, deterioration of the reputation of the pharmacy, etc.

Conclusions. The causes of mobbing in the pharmacy have been identified. In the perspective of the identified problems of mobbing in the pharmacy, its consequences for the pharmacy are determined

Author Biographies

Nataliya Andrienko, National University of Pharmacy

Postgraduate Student

Department of Management and Public Administration

Rita Sahaidak-Nikitiuk, National University of Pharmacy

Doctor of Pharmaceutical Sciences, Professor

Department of Management and Public Administration

Nataliya Demchenko, National University of Pharmacy

PhD, Associate Professor

Department of Organisation and Economy of Pharmacy

Diana Zoidze, National University of Pharmacy

PhD, Associate Professor

Department of Management and Public Administration

Vitalii Nikitiuk, National Scientific Center «Hon. Prof. M. S. Bokarius Forensic Science Institute»

Head of Sector

Nataliia Zakharko, Rivne Medical Academy Professional Medical College of Municipal Institution of Higher Education

PhD, Chairman of Cycle Commission

Cycle Commission of Pharmaceutical Disciplines


  1. Teterich, N. V. (2015). The study of social-psychological climate in the professional pharmaceutical environment. Management, economy and quality assurance in pharmacy, 5 (43), 68–72.
  2. Kalenichenko, R. A., Levkina, O. G., Mustafayev, G. Yu. et. al.; Kalenichenko, R. A., Levkina, O. G. (Eds.) (2019). Psychology of management. Irpin: University of the State Fiscal Service of Ukraine, 256.
  3. Coulacoglou, C., Saklofske, D. (2017). Psychometrics and Psychological Assessment. Academic Press, 500.
  4. Samnani, A.-K., Singh, P. (2014). Performance-enhancing compensation practices and employee productivity: The role of workplace bullying. Human Resource Management Review, 24 (1), 5–16. doi:
  5. Leah, H. P. (2021). Human Resource Perspectives on Workplace Bullying in Higher Education. Understanding Vulnerable Employees’ Experiences. Routledge, 216. doi:
  6. Feijó, F. R., Pearce, N., Faria, N. M. X., Carvalho, M. P., Szortyka, A. L. S. C., Oliveira, P. A. B., Fassa, A. G. (2022). The Role of Workplace Bullying in Low Back Pain: A Study With Civil Servants From a Middle-Income Country. The Journal of Pain, 23 (3), 459–471. doi:
  7. Tukiman Hendrawijaya, A., Ary Gumanti, T., Sasongko, Puspitaningtyas, Z. (2018). The mediating role of emotional intelligence in the employees performance. Problems and Perspectives in Management, 16 (1), 145–154. doi:
  8. Ariza-Montes, A., Arjona-Fuentes, J. M., Law, R., Han, H. (2017). Incidence of workplace bullying among hospitality employees. International Journal of Contemporary Hospitality Management, 29 (4), 1116–1132. doi:
  9. Liu, Y., Hassan, M., Chupradit, S., Ageli, M., Shoukry, A. M., Aldeek, F. F. (2021). Aggressive workplace behavior, motivation, and worker's output: Mediating effect of religiosity among the service sector employees. Aggression and Violent Behavior, 59, 101625. doi:
  10. Kotvitska, A. A., Chmykhalo, N. V., Puzak, N. O., Havrysh, N. B. (2016). Analysis of the main factors contributing to the occurrence of mobbing in the pharmaceutical organization. Social Pharmacy in Health Care, 2 (2), 52–58. doi:
  11. Shore, L. M., Chung, B. G. (2022). Enhancing leader inclusion while preventing social exclusion in the work group. Human Resource Management Review, 32 (1), 100902. doi:
  12. Teo, S. T. T., Bentley, T., Nguyen, D. (2020). Psychosocial work environment, work engagement, and employee commitment: A moderated, mediation model. International Journal of Hospitality Management, 88, 102415. doi:
  13. Taylor, M. A., Bisson, J. (2022). Improving the psychosocial environment for older trainees: Technological training as an illustration. Human Resource Management Review, 32 (2), 100821. doi:
  14. Newman, A., Donohue, R., Eva, N. (2017). Psychological safety: A systematic review of the literature. Human Resource Management Review, 27 (3), 521–535. doi:
  15. Hernández, F. G. (2018). Tratado de medicina del trabajo. Elsevier, 1112.
  16. Rezagholi, A. B. M. (2015). Making Economic Social Decisions for Improving Occupational Health – A Predictive Cost-Benefit Analysis. Occupational Medicine & Health Affairs, 3 (6), 225. doi:
  17. Attridge, M. (2019). A Global Perspective on Promoting Workplace Mental Health and the Role of Employee Assistance Programs. American Journal of Health Promotion, 33 (4), 622–629. doi:
  18. Dollard, M. F., Dormann, C., Tuckey, M. R., Escartín, J. (2017). Psychosocial safety climate (PSC) and enacted PSC for workplace bullying and psychological health problem reduction. European Journal of Work and Organizational Psychology, 26 (6), 844–857. doi:
  19. Follmer, K. B., Jones, K. S. (2017). Mental Illness in the Workplace: An Interdisciplinary Review and Organizational Research Agenda. Journal of Management, 44, 325–351. doi:
  20. Lee, J. (2022). A critical review and theorization of workplace backlash: Looking back and moving forward through the lens of social dominance theory. Human Resource Management Review, 32 (2), 100900. doi:
  21. Leymann, H. (2003). The Mobbing Encyclopaedia.
  22. End violence and harassment against women and men in the world of work (2018). Mezhdunarodnaia konferentsyia truda. Mezhdunarodnoe biuro truda, 144.
  23. Jung, H. S., Yoon, H. H. (2018). Understanding workplace bullying: its effects on response and behavior in the hospitality industry. International Journal of Contemporary Hospitality Management, 30 (3), 1453–1471. doi:




How to Cite

Andrienko, N., Sahaidak-Nikitiuk, R., Demchenko, N., Zoidze, D., Nikitiuk, V., & Zakharko, N. (2022). Research of the causes and consequences of mobing in the lablor team of a pharmacy establishment. ScienceRise: Pharmaceutical Science, (3(37), 58–64.



Pharmaceutical Science