Artificial intelligence for social work: dimensions of practice transformation
DOI:
https://doi.org/10.25128/2520-6230.25.3.4Keywords:
artificial intelligence, social work, digital transformation, ethics, human-technology interaction, predictive analyticsAbstract
The analysis revealed that the human element (social worker and client) remains central to digital interaction. AI does not replace, but rather transforms, the professional's role, demanding new digital and ethical competencies. It's emphasized that social workers view AI as a supportive tool for decision-making, retaining responsibility for its interpretation and adoption, which underscores the enduring importance of human empathy and judgment. The study also highlights the necessity of bridging the digital divide to ensure inclusive access to technology for all population groups.
The multifaceted technological potential of AI is explored. Key functions identified include: big data analysis for predictive analytics (e.g., early detection of social risks like verbal abuse or signs of mental health crisis), optimizing virtual client interaction through chatbots, automating routine tasks, and enhancing administrative efficiency. The article stresses AI's capacity to generate new knowledge that facilitates more informed and personalized interventions.
It was determined that AI implementation occurs within a complex socio-organizational and legal environment. This necessitates the development of professional standards, protocols, and regulatory mechanisms to address ethical challenges, particularly algorithmic bias, confidentiality concerns, and transparency issues.
Overall, the article underscores that AI integration into social work represents a sociotechnical transformation, opening significant opportunities for service improvement. However, its success hinges on preserving the humanistic foundations of the profession, continuous ethical reflection, and the establishment of an adequate legal and organizational framework.
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