THE CONCEPT OF CULTURAL COMPETENCE OF THE DIGITAL GOVERNANCE SPECIALISTS WITHIN PUBLIC ADMINISTRATION

Abstract

The purpose of this article is to define and analyze the concept of cultural competence of the digital governance specialists in the public administration science. The methodological bases of the research are the methods of observation and comparative analysis that allow to systematize important factors of cultural competence assessment of digital governance specialists. Scientific novelty of the article consists of the identification of the digital governance specialists’ cultural competence concept in public administration and defining the elements of its assessment. Conclusions. Cultural competence based on developed communication skills makes digital governance more effective, because corresponding knowledge and communication skills help service delivery agencies to solve the majority of internal and external conflicts within the public administration system. The main advantage of intercultural communication skills development is the improvement of services delivery process and the increase in efficiency of interactions between citizens and public administration institutes via mechanisms of digital governance. Considering global experience in digital governance implementation, conclusions and recommendations for Ukraine were made.