Some problems of IT-infrastructure administration: current status and prospects

Authors

  • Микола В’ячеславович Ткачук Кафедра автоматизованих систем управління Національний технічний університет «Харківський політехнічний інститут», Ukraine
  • Владислав Євгенович Сокол Кафедра автоматизованих систем управління Національний технічний університет «Харківський політехнічний інститут», Ukraine

DOI:

https://doi.org/10.15587/1729-4061.2010.3234

Keywords:

managing IT infrastructure, knowledge-based approach, precedents analysis method

Abstract

The problems of creation and applications a new class of ACS were considered, namely, systems management of IT services of organizations, provides a comparative overview of some existing systems and diagram of a typical function was built.

Author Biographies

Микола В’ячеславович Ткачук, Кафедра автоматизованих систем управління Національний технічний університет «Харківський політехнічний інститут»

Доктор технічних наук, професор

Владислав Євгенович Сокол, Кафедра автоматизованих систем управління Національний технічний університет «Харківський політехнічний інститут»

Аспірант

References

  1. http://www.osp.ru/os/2000/10/178254/.
  2. http://itsmonline.ru/software/remedy/.
  3. http://www.axiossystems.com/six/en/corporate/news/detail.php/196.
  4. http://itsmonline.ru/software/openview/.
  5. http://itsmonline.ru/software/omnitracker/.
  6. Service Desk Tools - Comparison and Recommendation, T. Malarselvan, January 2005.
  7. Дюк В.А. Data Mining. Интеллектуальный анализ данных.-СПб: Санкт-Петербургский інститут информатики и автоматизации РАН, 2006.
  8. Карпов Л. Е., Юдин В. Н. Адаптивное управление по прецедентам, основанное на классификации состояний управляемых объектов// http://www.citforum.ru/consulting/BI/karpov/#1, 17.03.2008.
  9. http://en.wikipedia.org/wiki/Responsibility_assignment_matrix.

Downloads

Published

2010-11-10

How to Cite

Ткачук, М. В., & Сокол, В. Є. (2010). Some problems of IT-infrastructure administration: current status and prospects. Eastern-European Journal of Enterprise Technologies, 6(2(48), 68–72. https://doi.org/10.15587/1729-4061.2010.3234

Issue

Vol. 6 No. 2(48) (2010): Information technology

Section

Information technology

License

Copyright (c) 2014 Микола В’ячеславович Ткачук, Владислав Євгенович Сокол

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

The consolidation and conditions for the transfer of copyright (identification of authorship) is carried out in the License Agreement. In particular, the authors reserve the right to the authorship of their manuscript and transfer the first publication of this work to the journal under the terms of the Creative Commons CC BY license. At the same time, they have the right to conclude on their own additional agreements concerning the non-exclusive distribution of the work in the form in which it was published by this journal, but provided that the link to the first publication of the article in this journal is preserved.

A license agreement is a document in which the author warrants that he/she owns all copyright for the work (manuscript, article, etc.).
The authors, signing the License Agreement with TECHNOLOGY CENTER PC, have all rights to the further use of their work, provided that they link to our edition in which the work was published.
According to the terms of the License Agreement, the Publisher TECHNOLOGY CENTER PC does not take away your copyrights and receives permission from the authors to use and dissemination of the publication through the world's scientific resources (own electronic resources, scientometric databases, repositories, libraries, etc.).
In the absence of a signed License Agreement or in the absence of this agreement of identifiers allowing to identify the identity of the author, the editors have no right to work with the manuscript.
It is important to remember that there is another type of agreement between authors and publishers – when copyright is transferred from the authors to the publisher. In this case, the authors lose ownership of their work and may not use it in any way.