CULTURE OF GOVERNANCE SERVICES PROVIDING

Abstract

The purpose of the paper is to study the concept of the culture of governance services providing, scientific substantiation and analysis of its basic components. Methodology. The research uses the general scientific methods of comparison, analysis and synthesis, namely: in the process of working out the domestic and foreign research base on
the problems of governance services providing, in empirical comparisons of scientific approaches to distinguish the components of the system of forming a service activities culture of public authorities, as well as to justify the ways of the solu-
tion of the previously unresolved scientific problem, which consists in determining effective mechanisms for its practical implementation. Scientific novelty consists in the complex study of the interconnection of the concepts "culture" - "public administration culture" - "culture of governance services providing"; comparing foreign and domestic scientific approaches to the definition of the essence of administration culture; separating the basic components and identifying the features of the culture of governance services providing. Conclusions. The culture of governance services providing is a client-oriented system of interrelated functional elements (organizational, corporate, informational, linguistic, communicative, etc.) and is one of the basic components of the interaction between the authorities and the public. The forming of the culture of governance services providing contributes to: the improving the quality of service activities of public authorities, improving the image of civil servants and officials of local self-government, as well as improving social-power relations.