Developing e-maturity model for municipal project and program management system

Authors

DOI:

https://doi.org/10.15587/1729-4061.2021.225278

Keywords:

e-government, municipal digital office, e-maturity, digitalization, e-project management

Abstract

The role and importance of information and communication technologies (ICT) in city management are analyzed. It is substantiated that the digital component of municipal management is an important element of a sustainable city and ensures the expansion of citizens’ access to basic services. Modeling the assessment of the electronic maturity of the management office of municipal digitalization projects is considered through the prism of the technological maturity model of I. Kendall and K. Rollins. A matrix for assessing the electronic maturity of municipal e-projects, represented by project management knowledge areas and digital ICT characteristics of electronic maturity, has been developed.

The results of digital maturity modeling are discussed on the example of the Municipal e-Project Management Office (PMOеМ). Eight levels of PMOеМ maturity are proposed: «I – PMOеМ is able to effectively implement information service projects»; «II – PMOеМ analyzes the organizational aspects of the online services of the municipality»; «III – PMOеМ develops ways to effectively implement online services»; «IV – PMOеМ requires a high level of e-government maturity, opening «fast access» of citizens to e-services»; «V – municipality staff as members of the project team (PMOеМ) ensures the progress of functional efficiency of city smart services»; «VI – PMOеМ is able to provide the vast majority of municipal services using ICT tools»; «VII – PMOеМ provides an expanded range of smart services»; «VIII – all municipal services are provided under the maximum mainstreaming of ICT». The proposed assessment tool will allow the PMOеМ directorate and the top management of IT organizations to conduct a self-assessment of progress in the digital management of municipal e-projects, e-programs and select the actions necessary to move to a higher level of e-maturity.

Author Biographies

Galyna Fesenko, O. M. Beketov National University of Urban Economy in Kharkiv

Doctor of Philosophy Sciences, Associate Professor

Department of History and Cultural Studies

Tetiana Fesenko, Kharkiv Petro Vasylenko National Technical University of Agriculture

Doctor of Technical Sciences, Associate Professor

Department of Automation and Computer-Integrated Technologies

Hryhorii Fesenko, Luhansk National Agrarian University

PhD, Associate Professor

Department of Machine Repair, Operation of Energy Resources and Labor Protection

Anatoliy Shakhov, Odessa National Maritime University

Doctor of Technical Sciences, Professor

Department of Ship Repair

Anatolii Yakunin, O. M. Beketov National University of Urban Economy in Kharkiv

PhD, Associate Professor

Department of Higher Mathematics

Volodymyr Korzhenko, O. M. Beketov National University of Urban Economy in Kharkiv

Doctor of Philosophy Sciences, Professor

Department of Philosophy and Political Science

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Published

2021-02-28

How to Cite

Fesenko, G., Fesenko, T., Fesenko, H., Shakhov, A., Yakunin, A. ., & Korzhenko, V. (2021). Developing e-maturity model for municipal project and program management system. Eastern-European Journal of Enterprise Technologies, 1(3 (109), 15–28. https://doi.org/10.15587/1729-4061.2021.225278

Issue

Vol. 1 No. 3 (109) (2021): Control processes

Section

Control processes

License

Copyright (c) 2021 Галина Григорьевна Фесенко, Татьяна Григорьевна Фесенко, Григорий Васильевич Фесенко, Анатолий Валентинович Шахов, Анатолий Викторович Якунин, Владимир Васильевич Корженко

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