Development of comprehensive decision support tools in distance learning quality management processes

Authors

DOI:

https://doi.org/10.15587/1729-4061.2022.263285

Keywords:

quality assurance, expert assessment, distance learning, criteria model, method of expert assessments, method of analysis of hierarchies, combination of methods

Abstract

The object of this study is the quality of distance learning. The need for procedures to assess the quality of this form of education was manifested most clearly in connection with the COVID-19 pandemic, wars, and other global problems, which predetermine the relevance of the study.

The study considers the construction of a decision support model for assessing the quality of distance learning. Underlying the method is a combination of the method of expert assessments and the criterion model of data analysis, the basic method for analyzing the data obtained is the method of hierarchy analysis.

Structural and functional schemes of the quality management system for distance learning are proposed. During the study, 10 criteria and 52 indicators were selected, and the weight of each indicator was calculated. Based on the weight values obtained, a scheme of the criteria model of decision support was built to assess the quality of distance learning.

During the expert evaluation of the criteria and indicators, it was determined that the weight of indicators within the criterion ranges from 0.09953 to 0.34262. Such a difference in weight values indicates the optimality of the set of indicators within the criterion.

Due to the combination of a criteria-based approach to data analysis in combination with the method of expert assessments, the model can be easily adapted for a point assessment of individual components and finding problem areas in the implementation of distance learning and management decision-making.

The results of the study reported here may be of interest to both heads of educational institutions and employees of services involved in processing information about the organization and reporting for strategic decision-making.

Author Biographies

Anna Shaporeva, Manash Kozybayev North Kazakhstan university

Head of Scientific Research Organization Department

Department of Science

Department of Organization of Scientific Research

Oxana Kopnova, Manash Kozybayev North Kazakhstan university

Senior Lecturer

Department of Mathematics and Informatics

Irina Shmigirilova, Manash Kozybayev North Kazakhstan university

PhD, Associate Professor

Department of Mathematics and Informatics

Yevgeniya Kukharenko, Manash Kozybayev North Kazakhstan university

Candidate of Technical Sciences, Associate Professor

Department of Information and Communication Technologies

Aliya Aitymova, Manash Kozybayev North Kazakhstan university

Senior Lecturer

Department of Theory and Methods of Primary and Preschool Education

References

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Published

2022-08-31 — Updated on 2024-01-10

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How to Cite

Shaporeva, A., Kopnova, O., Shmigirilova, I., Kukharenko, Y., & Aitymova, A. (2024). Development of comprehensive decision support tools in distance learning quality management processes. Eastern-European Journal of Enterprise Technologies, 4(3(118), 43–50. https://doi.org/10.15587/1729-4061.2022.263285 (Original work published August 31, 2022)

Issue

Vol. 4 No. 3(118) (2022): Control processes

Section

Control processes

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Copyright (c) 2022 Anna Shaporeva, Oxana Kopnova, Irina Shmigirilova, Yevgeniya Kukharenko, Aliya Aitymova

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