Development of SME’s business cooperation information technology system design

Authors

DOI:

https://doi.org/10.15587/1729-4061.2022.264979

Keywords:

service quality, quality function deployment, collaboration, business innovation, information, SMEs

Abstract

The government has a goal to improve the economy of SMEs. The improvement of the SME economy is carried out by accelerating the National digital transformation. At this time, SMEs have become members of the National digital program. SMEs must have the ability to run their business digitally through collaboration. Meanwhile, SMEs still have obstacles in implementing the collaboration system. The obstacle is that it is less effective and efficient to use digital business collaboration systems. Collaboration systems are less effective in the steps and time of use in business collaboration systems. SMEs want an easy and fast collaboration system. SMEs hope to have a collaboration system that can respond to consumer needs. Thus, the design of the collaboration system must meet the needs of SMEs to improve their performance. This research aims to design a collaborative system for SMEs innovation businesses. The collaborative system design is expected to respond to any changes in SMEs activities. By reacting quickly, the productivity of SMEs will increase because an effective collaboration system supports it. This study uses the method of Service Quality and Quality Function Deployment (QFD). Based on the technical response, project description (0.24), project status (0.17), collaboration team (0.16), project activities (0.15), project needs (0.13), special issues (0.07) and project performance (0.06) were selected as the proposed improvement and development by the priority of contribution in the QFD analysis. These attributes are prioritized in designing the SMEs collaboration system. A collaboration system was created for SMEs to increase their productivity

Supporting Agency

  • The authors received financial support The research Grant Contract No. 2022 as part of the National Competitive Applied Research Grant (PTKN) Directorate of Higher Education (DIKTI) by the Indonesian Ministry of Education, Culture, Research, and Technology Contract Number 159/E5/P6.02.00.PT/2022 dated 10 May 2022.

Author Biographies

Suhartini Suhartini, Institut Teknologi Adhi Tama Surabaya

Master in Industrial Engineering

Department of Industrial Engineering Technology

Industrial Engineering Study Program

Nina Aini Mahbubah, Universitas Muhammadiyah Gresik

Doctor of Industrial Engineering

Department of Industrial Engineering Technology

Industrial Engineering Study Program

Mochammad Basjir, University Islam Malang

Master in Industrial Engineering

Department of Engineering

Mechanical Engineering Study Program

References

  1. Chuang, S.-H. (2020). Co-creating social media agility to build strong customer-firm relationships. Industrial Marketing Management, 84, 202–211. doi: https://doi.org/10.1016/j.indmarman.2019.06.012
  2. Saura, J. R., Ribeiro-Soriano, D., Palacios-Marqués, D. (2021). Setting B2B digital marketing in artificial intelligence-based CRMs: A review and directions for future research. Industrial Marketing Management, 98, 161–178. doi: https://doi.org/10.1016/j.indmarman.2021.08.006
  3. Sarangee, K., Schmidt, J. B., Srinath, P. B., Wallace, A. (2022). Agile transformation in dynamic, high-technology markets: Drivers, inhibitors, and execution. Industrial Marketing Management, 102, 24–34. doi: https://doi.org/10.1016/j.indmarman.2021.12.001
  4. Setkute, J., Dibb, S. (2022). “Old boys' club”: Barriers to digital marketing in small B2B firms. Industrial Marketing Management, 102, 266–279. doi: https://doi.org/10.1016/j.indmarman.2022.01.022
  5. Sultana, S., Akter, S., Kyriazis, E. (2022). How data-driven innovation capability is shaping the future of market agility and competitive performance? Technological Forecasting and Social Change, 174, 121260. doi: https://doi.org/10.1016/j.techfore.2021.121260
  6. Hadjielias, E., Christofi, M., Christou, P., Hadjielia Drotarova, M. (2022). Digitalization, agility, and customer value in tourism. Technological Forecasting and Social Change, 175, 121334. doi: https://doi.org/10.1016/j.techfore.2021.121334
  7. Ahmed, A., Bhatti, S. H., Gölgeci, I., Arslan, A. (2022). Digital platform capability and organizational agility of emerging market manufacturing SMEs: The mediating role of intellectual capital and the moderating role of environmental dynamism. Technological Forecasting and Social Change, 177, 121513. doi: https://doi.org/10.1016/j.techfore.2022.121513
  8. Sjödin, D., Parida, V., Kohtamäki, M., Wincent, J. (2020). An agile co-creation process for digital servitization: A micro-service innovation approach. Journal of Business Research, 112, 478–491. doi: https://doi.org/10.1016/j.jbusres.2020.01.009
  9. Saragih, L. R., Dachyar, M., Zagloel, T. Y. M. (2021). Implementation of telecommunications cross-industry collaboration through agile project management. Heliyon, 7 (5), e07013. doi: https://doi.org/10.1016/j.heliyon.2021.e07013
  10. Ghezzi, A., Cavallo, A. (2020). Agile Business Model Innovation in Digital Entrepreneurship: Lean Startup Approaches. Journal of Business Research, 110, 519–537. doi: https://doi.org/10.1016/j.jbusres.2018.06.013
  11. Dabić, M., Stojčić, N., Simić, M., Potocan, V., Slavković, M., Nedelko, Z. (2021). Intellectual agility and innovation in micro and small businesses: The mediating role of entrepreneurial leadership. Journal of Business Research, 123, 683–695. doi: https://doi.org/10.1016/j.jbusres.2020.10.013
  12. Behera, R. K., Bala, P. K., Rana, N. P., Kizgin, H. (2022). Cognitive computing based ethical principles for improving organisational reputation: A B2B digital marketing perspective. Journal of Business Research, 141, 685–701. doi: https://doi.org/10.1016/j.jbusres.2021.11.070
  13. Moi, L., Cabiddu, F. (2021). An agile marketing capability maturity framework. Tourism Management, 86, 104347. doi: https://doi.org/10.1016/j.tourman.2021.104347
  14. Srinivasan, M., Srivastava, P., Iyer, K. N. S. (2020). Response strategy to environment context factors using a lean and agile approach: Implications for firm performance. European Management Journal, 38 (6), 900–913. doi: https://doi.org/10.1016/j.emj.2020.04.003
  15. Hagen, D., Risselada, A., Spierings, B., Weltevreden, J. W. J., Atzema, O. (2022). Digital marketing activities by Dutch place management partnerships: A resource-based view. Cities, 123, 103548. doi: https://doi.org/10.1016/j.cities.2021.103548
  16. Bondar, S., Hsu, J. C., Pfouga, A., Stjepandić, J. (2017). Agile Digitale Transformation of Enterprise Architecture Models in Engineering Collaboration. Procedia Manufacturing, 11, 1343–1350. doi: https://doi.org/10.1016/j.promfg.2017.07.263
  17. Al-Omoush, K. S., Simón-Moya, V., Sendra-García, J. (2020). The impact of social capital and collaborative knowledge creation on e-business proactiveness and organizational agility in responding to the COVID-19 crisis. Journal of Innovation & Knowledge, 5 (4), 279–288. doi: https://doi.org/10.1016/j.jik.2020.10.002
  18. Shams, R., Vrontis, D., Belyaeva, Z., Ferraris, A., Czinkota, M. R. (2021). Strategic agility in international business: A conceptual framework for “agile” multinationals. Journal of International Management, 27 (1), 100737. doi: https://doi.org/10.1016/j.intman.2020.100737
  19. Christofi, M., Pereira, V., Vrontis, D., Tarba, S., Thrassou, A. (2021). Agility and flexibility in international business research: A comprehensive review and future research directions. Journal of World Business, 56 (3), 101194. doi: https://doi.org/10.1016/j.jwb.2021.101194
  20. Thomas, N. (2021). Towards agile knowledge management in an online organization. Procedia Computer Science, 192, 4406–4415. doi: https://doi.org/10.1016/j.procs.2021.09.217
  21. Gonçalves, D., Bergquist, M., Alänge, S., Bunk, R. (2022). How Digital Tools Align with Organizational Agility and Strengthen Digital Innovation in Automotive Startups. Procedia Computer Science, 196, 107–116. doi: https://doi.org/10.1016/j.procs.2021.11.079
  22. Lestantri, I. D., Janom, N. B., Aris, R. S., Husni, Y. (2022). The perceptions towards the digital sharing economy among SMEs: Preliminary findings. Procedia Computer Science, 197, 82–91. doi: https://doi.org/10.1016/j.procs.2021.12.121
  23. Shariatmadari, M., Sarfaraz, A. H., Hedayat, P., Vadoudi, K. (2013). Using SWOT Analysis and Sem to Prioritize Strategies in Foreign Exchange Market in Iran. Procedia - Social and Behavioral Sciences, 99, 886–892. doi: https://doi.org/10.1016/j.sbspro.2013.10.561
  24. Suhartini, S., Mahbubah, N. A., Basjir, M. (2021). Marketing strategy design based on information technology in batik small and medium-sized enterprises in Indonesia. Eastern-European Journal of Enterprise Technologies, 6 (13 (114)), 39–48. doi: https://doi.org/10.15587/1729-4061.2021.244137
  25. Adhikara, M. A., Maslichah, Diana, N., Basjir, M. (2022). Organizational Performance in Environmental Uncertainty on the Indonesian Healthcare Industry: A Path Analysis. Academic Journal of Interdisciplinary Studies, 11 (2), 365. doi: https://doi.org/10.36941/ajis-2022-0058
  26. Todeschini, B. V., Cortimiglia, M. N., de Medeiros, J. F. (2020). Collaboration practices in the fashion industry: Environmentally sustainable innovations in the value chain. Environmental Science & Policy, 106, 1–11. doi: https://doi.org/10.1016/j.envsci.2020.01.003
  27. Chen, C., Zhang, S.-S., Yu, S.-H., Chu, J.-J., Chen, D.-K., Cun, W.-Z., Zhao, H. (2021). Research on group awareness of networked collaboration within the design team and between teams. Advanced Engineering Informatics, 49, 101347. doi: https://doi.org/10.1016/j.aei.2021.101347
  28. Qian, X., Ma, Y., Feng, H. (2018). Collaboration space division in collaborative product development based on a genetic algorithm. Journal of Industrial Engineering International, 14 (4), 719–732. doi: https://doi.org/10.1007/s40092-018-0257-7
  29. Zhang, X. (2017). User selection for collaboration in product development based on QFD and DEA approach. Journal of Intelligent Manufacturing, 30 (5), 2231–2243. doi: https://doi.org/10.1007/s10845-017-1386-3
  30. Wu, C., Yan, B., Yu, R., Yu, B., Zhou, X., Yu, Y., Chen, N. (2021). RETRACTED ARTICLE: Digital forensics system based on dynamic path prediction and the competitiveness of cross-border e-commerce SMEs. Personal and Ubiquitous Computing, 25 (S1), 11–11. doi: https://doi.org/10.1007/s00779-021-01615-3
  31. O’Regan, N., Ghobadian, A., Gallear, D. (2006). In search of the drivers of high growth in manufacturing SMEs. Technovation, 26 (1), 30–41. doi: https://doi.org/10.1016/j.technovation.2005.05.004
  32. Grandón, E. E., Nasco, S. A., Mykytyn, P. P. (2011). Comparing theories to explain e-commerce adoption. Journal of Business Research, 64 (3), 292–298. doi: https://doi.org/10.1016/j.jbusres.2009.11.015
  33. Qalati, S. A., Yuan, L. W., Khan, M. A. S., Anwar, F. (2021). A mediated model on the adoption of social media and SMEs’ performance in developing countries. Technology in Society, 64, 101513. doi: https://doi.org/10.1016/j.techsoc.2020.101513
  34. Tolstoy, D., Nordman, E. R., Hånell, S. M., Özbek, N. (2021). The development of international e-commerce in retail SMEs: An effectuation perspective. Journal of World Business, 56 (3), 101165. doi: https://doi.org/10.1016/j.jwb.2020.101165
  35. Di Fatta, D., Patton, D., Viglia, G. (2018). The determinants of conversion rates in SME e-commerce websites. Journal of Retailing and Consumer Services, 41, 161–168. doi: https://doi.org/10.1016/j.jretconser.2017.12.008
  36. Saridakis, G., Lai, Y., Mohammed, A.-M., Hansen, J. M. (2018). Industry characteristics, stages of E-commerce communications, and entrepreneurs and SMEs revenue growth. Technological Forecasting and Social Change, 128, 56–66. doi: https://doi.org/10.1016/j.techfore.2017.10.017
Development of SME’s business cooperation information technology system design

Downloads

Published

2022-12-30

How to Cite

Suhartini, S., Mahbubah, N. A., & Basjir, M. (2022). Development of SME’s business cooperation information technology system design . Eastern-European Journal of Enterprise Technologies, 6(13 (120), 78–86. https://doi.org/10.15587/1729-4061.2022.264979

Issue

Section

Transfer of technologies: industry, energy, nanotechnology