Development of SME’s business cooperation information technology system design




service quality, quality function deployment, collaboration, business innovation, information, SMEs


The government has a goal to improve the economy of SMEs. The improvement of the SME economy is carried out by accelerating the National digital transformation. At this time, SMEs have become members of the National digital program. SMEs must have the ability to run their business digitally through collaboration. Meanwhile, SMEs still have obstacles in implementing the collaboration system. The obstacle is that it is less effective and efficient to use digital business collaboration systems. Collaboration systems are less effective in the steps and time of use in business collaboration systems. SMEs want an easy and fast collaboration system. SMEs hope to have a collaboration system that can respond to consumer needs. Thus, the design of the collaboration system must meet the needs of SMEs to improve their performance. This research aims to design a collaborative system for SMEs innovation businesses. The collaborative system design is expected to respond to any changes in SMEs activities. By reacting quickly, the productivity of SMEs will increase because an effective collaboration system supports it. This study uses the method of Service Quality and Quality Function Deployment (QFD). Based on the technical response, project description (0.24), project status (0.17), collaboration team (0.16), project activities (0.15), project needs (0.13), special issues (0.07) and project performance (0.06) were selected as the proposed improvement and development by the priority of contribution in the QFD analysis. These attributes are prioritized in designing the SMEs collaboration system. A collaboration system was created for SMEs to increase their productivity

Supporting Agency

  • The authors received financial support The research Grant Contract No. 2022 as part of the National Competitive Applied Research Grant (PTKN) Directorate of Higher Education (DIKTI) by the Indonesian Ministry of Education, Culture, Research, and Technology Contract Number 159/E5/P6.02.00.PT/2022 dated 10 May 2022.

Author Biographies

Suhartini Suhartini, Institut Teknologi Adhi Tama Surabaya

Master in Industrial Engineering

Department of Industrial Engineering Technology

Industrial Engineering Study Program

Nina Aini Mahbubah, Universitas Muhammadiyah Gresik

Doctor of Industrial Engineering

Department of Industrial Engineering Technology

Industrial Engineering Study Program

Mochammad Basjir, University Islam Malang

Master in Industrial Engineering

Department of Engineering

Mechanical Engineering Study Program


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Development of SME’s business cooperation information technology system design




How to Cite

Suhartini, S., Mahbubah, N. A., & Basjir, M. (2022). Development of SME’s business cooperation information technology system design . Eastern-European Journal of Enterprise Technologies, 6(13 (120), 78–86.



Transfer of technologies: industry, energy, nanotechnology