Analyzing the use of expert systems in improving the quality of decision-making




expert systems, decision-making systems, Quality of decision making, stability coefficient


The success of institutions is in providing good services to customers through making various and strategic decisions as quickly and accurately as possible. Expert systems are important in making strategic decisions by improving the quality of decision-making. An expert system is an information system that relies on systems based on knowledge bases. It may also contain a knowledge base in a particular field and advanced programming methods that make a computer capable of thinking, deducing, and providing advice and expertise.

This research aims to improve the period of time in decision making by using multiple experts systems and decision support system. The new system is implemented in MATLAB.

For analyzing the proposed system, the data is collected by the questionnaire method and distributing 70 questionnaires to managers, heads of departments, employees, and those responsible for making various decisions in the institution under study. The valid questionnaires were 63. A questionnaire and the data were analyzed using the statistical program (SPSS). Based on the obtained data, the linguistic variables were created for the time period of the data, and the skills of the decision-maker as inputs for the proposed expert system, and a stage was added to the stages of the proposed expert system to diagnose the problem and set the goal to obtain the correct strategic decision. To obtain this advantage, let’s use expert systems compared to traditional methods of decision-making

Supporting Agency

  • The authors appreciate the University of Kirkuk and the institutions for the case study for their support.

Author Biographies

Ahmad Abdullah Mohammed Al-Mafrji, University of Kirkuk

Lecturer, Master of Computer Sciences

Department of Mathematics

College of Education for pure Sciences

Yaser Issam Hamodi, Ministry of Higher Education and Scientific Research

Lecturer, Master of Computer Sciences

Sudad Gharib Hassn, University of Kirkuk

Assistant Lecturer Master of Computer Sciences

Electronic Computer Center

Ahmed Burhan Mohammed, University of Kirkuk

Lecturer, Master of Computer Engineering

College of Dentistry


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Analyzing the use of expert systems in improving the quality of decision-making




How to Cite

Mohammed Al-Mafrji, A. A., Hamodi, Y. I., Hassn, S. G., & Mohammed, A. B. (2023). Analyzing the use of expert systems in improving the quality of decision-making. Eastern-European Journal of Enterprise Technologies, 1(3 (121), 73–80.



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