Modernization of public administration in Eastern Europe in the context of implementation of digitalization




candidate country, membership in the European Union, Index of Public Servicesx, benchmark model, Fragile States Rating


The European Union is taking significant steps and supporting the efforts of member countries to improve the quality of public services. The requirements for the digitization of the latter, to improve communication links, highlight the relevance of the research topic by shifting the emphasis to the indirect assessment of the impact of technology transfer in the field of public administration on citizens' satisfaction with public services.

The object of research in this work is the public administration models of the selected countries. The research hypothesis assumes that membership in the EU has a significant impact on the efficiency of public services. Given this, there is an opportunity to transfer technologies, namely technologies of state management.

The countries of Eastern Europe were selected for the study. The work is based on the limitations inherent in the EU accession process.

For evaluation, three regression models were proposed for use in practice. These are a baseline model, a fixed-effects model to account for unobserved differences between countries, and a model with additional factors. The specified models were estimated using the least-square method (LSM). Based on the calculations of the first model, it was determined that the coefficient is statistically significant at the level of 1 %, which explains 12.6 % of the variation in the Index of Public Services (IPS). The results of the estimation of the second model make it possible to estimate IPS more accurately by 0.68. Based on the results of the calculation of the third model, the features of the influence of GDP and IPS were determined.

The results prove that the accession of Eastern European countries to the EU has a significant impact on the efficiency of public services. In this case, the possibility of technology transfer appears. Digitization of public administration is an innovative technology that allows bringing the citizen and the state closer together as efficiently as possible

Author Biographies

Maryna Shashyna, National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”

Doctor of Economic Sciences, Professor

Department of Economics and Entrepreneurship

Petro Gudz, National University “Zaporizhzhia Polytechnic”; Kujawy and Pomorze University in Bydgoszcz

Doctor of Economic Sciences, Professor

Department of Management

Department of Economic Studies

Alla Pankova, National University “Zaporizhzhia Polytechnic”

PhD, Associate Professor

Department of Management

Olesia Benchak, Uzhhorod National University

PhD, Associate Professor

Department of International Studies and Public Communication

Oksana Nemyrovska, State Tax University

PhD, Associate Professor

Department of Economics, Entrepreneurship and Economic Security


  1. Mungiu-Pippidi, A. (2020). The Quality of Government and Public Administration. Oxford Research Encyclopedia of Politics. doi:
  2. Ramasamy, R. (2020). Quality of government, public service delivery and institutional impartiality in ethnically polarised societies: evidence for policy makers. Asia Pacific Journal of Public Administration, 42 (1), 46–60. doi:
  3. Afridi, F. (2017). Governance and public service delivery in India. London: INTERNATIONAL GROWTH CENTRE. Available at:–content/uploads/2017/05/Afridi-2017-Synthesis-paper.pdf
  4. Pareek, U., Sole, N. A. (2022). Quality of Public Services in the Era of Guaranteed Public Service Delivery. Indian Journal of Public Administration, 68 (2), 160–173. doi:
  5. Boyne, G. A. (2003). Sources of Public Service Improvement: A Critical Review and Research Agenda. Journal of Public Administration Research and Theory, 13 (3), 367–394. doi:
  6. Government at a Glance 2019 (2019). Government at a Glance. doi:
  7. Baran, L., Vishnevskyi, V., Gulyaev, K., Hulianytskyi, L., Dovhyi, S., Zgurovskyi, M. et al. (2015). E-Parliament of Ukraine: experience of creation. Kyiv: LOGOS, 452. Available at:
  8. Supporting public administrations in EU Member States to deliver reforms and prepare for the future (2021). European Commission. doi:
  9. Lee, K. H., Slattery, O., Lu, R., Tang, X., McCrary, V. (2002). The state of the art and practice in digital preservation. Journal of Research of the National Institute of Standards and Technology, 107 (1), 93. doi:
  10. Bozeman, B. (2000). Technology transfer and public policy: a review of research and theory. Research Policy, 29 (4-5), 627–655. doi:
  11. EU enlargement. European Commission. Available at:
  12. Campos, N. F., Coricelli, F., Moretti, L. (2014). Economic Growth and Political Integration: Estimating the Benefits from Membership in the European Union Using the Synthetic Counterfactuals Method. SSRN Electronic Journal. doi:
  13. Dreyer, J. K., Schmid, P. A. (2017). Growth effects of EU and EZ memberships: Empirical findings from the first 15 years of the Euro. Economic Modelling, 67, 45–54. doi:
  14. Nurboja, B., Košak, M. (2017). Banking efficiency in South East Europe: Evidence for financial crises and the gap between new EU members and candidate countries. Economic Systems, 41 (1), 122–138. doi:
  15. Papava, V. (2018). Catching Up and Catch-Up Effect: Economic Growth in Post-Communist Europe (Lessons from the European Union and the Eastern Partnership States). SSRN Electronic Journal. doi:
  16. Guerra, S. (2016). Distrust unbound: What next after joining the EU. Communist and Post-Communist Studies, 49 (3), 233–241. doi:
  17. Anderson, C. J., Reichert, M. S. (1995). Economic Benefits and Support for Membership in the E.U.: A Cross-National Analysis. Journal of Public Policy, 15 (3), 231–249. doi:
  18. Leuffen, D., Schuessler, J., Gómez Díaz, J. (2020). Public support for differentiated integration: individual liberal values and concerns about member state discrimination. Journal of European Public Policy, 29 (2), 218–237. doi:
  19. Ikonomou, C. (2018). The great Greek crisis. Funding the Greek Crisis, 1–71. doi:
  20. Promoting development and good governance in EU regions and cities: sixth report on economic, social and territorial cohesion. European Commission. doi:
  21. Charron, N., Lapuente, V. (2018). Quality of government in EU regions: Spatial and temporal patterns. Göteborg: DEPARTMENT OF POLITICAL SCIENCE, UNIVERSITY OF GOTHENBURG. Available at:–05/2018_1_Charron_Lapuente.pdf
  22. Shittu, A. K. (2020). Public Service and Service Delivery. Global Encyclopedia of Public Administration, Public Policy, and Governance, 1–8. doi:
  23. Public undertakings and services in the European Union. economic series W–21. Summary. European Parliament. Available at:
  24. Dragomir, C. (2019). Quality of public services and promotion of quality management in public institutions in EU member states. Review of General Management, 30 (2), 43–54. Available at:
  25. Molotok, I. F. (2020). Does Taxation Influence Efficiency of Public Services Provision: Case of European Countries. Mechanism of an Economic Regulation, 1, 152–158. doi:
  26. Vintila, D., Lafleur, J.-M. (2020). Migration and Access to Welfare Benefits in the EU: The Interplay between Residence and Nationality. IMISCOE Research Series, 1–32. doi:
  27. EU referendum: The influence of EU membership on UK public services (2016). Chartered Institute of Public Finance and Accountancy (CIPFA). Available at:
  28. Asatryan, Z., Heinemann, F., Pitlik, H. (2017). Reforming the public administration: The role of crisis and the power of bureaucracy. European Journal of Political Economy, 48, 128–143. doi:
  29. Exploring digital government transformation in the EU: Understanding public sector innovation in a data-driven society. European Commission. doi:
  30. Ongaro, E., Kickert, W. (2019). EU-driven public sector reforms. Public Policy and Administration, 35 (2), 117–134. doi:
  31. Bhattacharya, S., Saha, S., Banerjee, S. (2016). Income inequality and the quality of public services: A developing country perspective. Journal of Development Economics, 123, 1–17. doi:
  32. Pedreschi, L. F. (2020). EU Trade and Investment Policy: The Role of Public Services. Public Services in EU Trade and Investment Agreements, 65–89. doi:
  33. European semester thematic factsheet: Quality of public administration. European Commission. Available at:
  34. Government at a Glance 2013 (2013). Government at a Glance. doi:
  35. Halaskova, M., Halaskova, R., Prokop, V. (2018). Evaluation of Efficiency in Selected Areas of Public Services in European Union Countries. Sustainability, 10 (12), 4592. doi:
  36. Acosta, P. A., Almeida, R., Gindling, T., Peña, C. L. (2017). Effectiveness and Efficiency of Public Social Services. Toward More Efficient and Effective Public Social Spending in Central America, 69–98. doi:
  37. Steps towards joining. European Commission. Available at:
  38. Carlsen, L., Bruggemann, R. (2016). Fragile State Index: Trends and Developments. A Partial Order Data Analysis. Social Indicators Research, 133 (1), 1–14. doi:
  39. P2: Public Services. Fragile States Index. Available at:
  40. Shashyna, M., Solosich, O., Misyaylo, O., Ocheretiana, O. (2021). Analysis of regional development strategies in the context of implementation basic aspects of smart specialization concept in the national policy of regional development. Efektyvna Ekonomika, 5. doi:
  41. Digital Economy Indices 2022: Report of European Commission (2022). National Agency Qualifications. Available at:
  42. Global Data. Fragile States Index. Available at:
  43. DataBank: World development indicators. The World Bank. Available at:
Modernization of public administration in Eastern Europe in the context of implementation of digitalization




How to Cite

Shashyna, M., Gudz, P., Pankova, A., Benchak, O., & Nemyrovska, O. (2023). Modernization of public administration in Eastern Europe in the context of implementation of digitalization. Eastern-European Journal of Enterprise Technologies, 4(13 (124), 57–65.



Transfer of technologies: industry, energy, nanotechnology