Development of conceptual provisions for implementing innovative technologies to quality standards of public passenger transport

Authors

DOI:

https://doi.org/10.15587/1729-4061.2024.312623

Keywords:

public passenger transport (PPT), service quality standards, quality criteria, innovative technologies

Abstract

This paper reports a study of the main principles for the formation of public passenger transport service quality standards. The object of the research is public passenger transport services. The task of the study is the development of conceptual foundations for the formation of quality standards using modern innovative technologies. It has been established that the main factor in achieving the quality of public passenger transport services is taking into account innovative technologies and compliance with the criteria and norms of EU standards.

 Features in the functioning of public passenger transport in the world have been studied, including the use of information platforms for tracking the movement of transport routes, Internet applications, ensuring safety and compliance with environmental requirements. The criteria that serve as indicators of improving the efficiency of the quality of services have been defined, among the main ones are the availability of transportation, comfort, frequency of traffic, and waiting time, quality of service, as well as safety. A system of forming the quality of public passenger transport services has been proposed, which involves determining the needs and requirements of consumers of public passenger transport services, ensures the development of measures to improve the quality of services and their certification.

A comprehensive approach to the formation of the quality of public passenger transport services based on the introduction of innovative technologies has been formed, which could make it possible to determine the level of their innovative development, as well as ways to improve it. This approach takes into account the relationship between implemented measures, measuring the level of service quality and the distribution of obligations to ensure the level of services determined by quality criteria. This makes it possible to determine the required level of quality of public passenger transport services and to form a relationship between the level of innovative technologies and the stages of the approach.

The practical significance of the results is the design of tools that would ensure the improvement of the quality of public passenger transport services.

Author Biographies

Alla Novikova, State Enterprise "State Road Transport Research Institute"

Doctor of Economic Sciences, Senior Researcher, Chief of Research Center

Research Center of Complex Transport Problems

Mykola Velisevych, State Enterprise "State Road Transport Research Institute"

Senior Research

Research Center of Complex Transport Problems

Zarina Poberezhna, National Aviation University

Doctor of Economic Sciences, Professor

Department of Economics and Business Technology

Roman Symonenko, State Enterprise "State Road Transport Research Institute"

Doctor of Technical Sciences, Vice-Chair Burrous Committee of Inland Transport UN ECE, Chair Road Transport Group UN ECE, Deputy Chief of Research Center

Research Center of Complex Transport Problems

Zoia Dehtiar, State Enterprise "State Road Transport Research Institute"

Head of Department

Department of Legislative Support of International Treaties

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Development of conceptual provisions for implementing innovative technologies to quality standards of public passenger transport

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Published

2024-10-31

How to Cite

Novikova, A., Velisevych, M., Poberezhna, Z., Symonenko, R., & Dehtiar, Z. (2024). Development of conceptual provisions for implementing innovative technologies to quality standards of public passenger transport . Eastern-European Journal of Enterprise Technologies, 5(13 (131), 22–34. https://doi.org/10.15587/1729-4061.2024.312623

Issue

Vol. 5 No. 13 (131) (2024): Transfer of technologies: industry, energy, nanotechnology

Section

Transfer of technologies: industry, energy, nanotechnology

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Copyright (c) 2024 Alla Novikova, Mykola Velisevych, Zarina Poberezhna, Roman Symonenko, Zoia Dehtiar

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