Оцінка впливу інформаційних технологій на ефективність ланцюга надання туристичних послуг у В'єтнамі

Автор(и)

DOI:

https://doi.org/10.15587/1729-4061.2022.267281

Ключові слова:

інформаційні технології, обмін інформацією, електронний обмін даними, ефективність ланцюга надання туристичних послуг

Анотація

У контексті промислової революції 4.0 інформаційні технології (ІТ) відіграють важливу роль у функціонуванні ланцюга поставок. Впровадження ІТ допомагає компаніям залишатися конкурентоспроможними у всьому світі. Багато дослідників підкреслюють вплив ІТ на управління ланцюгами поставок та їхню ефективність. Це полегшує зв'язок між компонентами ланцюга поставок, зводить до мінімуму експлуатаційні витрати та підвищує ефективність ланцюга поставок. Крім того, ІТ допомагають збільшити швидкість і якість обміну інформацією між партнерами по ланцюгу поставок, підвищуючи конкурентоспроможність. Для розвитку туризму необхідною умовою успіху є використання інформації. В даний час більшість туристичних організацій В'єтнаму застосовують ІТ у своїй діяльності. Однак застосування нових технологій та оновлені процеси не синхронізовані. Огляди літератури показали, що досліджень, які демонструють роль ІТ у ефективності ланцюга надання послуг у сфері туризму у В'єтнамі не проводилося. Дане дослідження було проведено для того, щоб продемонструвати вплив ІТ на ефективність ланцюга надання туристичних послуг у В'єтнамі. Ступінь впливу представлена за допомогою «обміну інформацією» та «електронного обміну даними». Дані дослідження були отримані від 154 місцевих та міжнародних туристичних агентств. У дослідженні застосовано моделювання структурними рівняннями (SEM) для доведення позитивного впливу ІТ на обмін інформацією та електронний обмін даними, тим самим підвищуючи ефективність ланцюга поставок. Результати досліджень підтвердили важливу роль ІТ в ефективності ланцюга надання туристичних послуг у В'єтнамі. У ньому робиться висновок про те, що менеджерам з туризму потрібно приділяти особливу увагу та адекватно інвестувати в ІТ для постійного підвищення ефективності ланцюга надання туристичних послуг

Біографії авторів

Quoc Nghi Nguyen, CanTho University

Doctor of Agricultural Economics

School of Economics

Thi Hong Loc Hoang, CanTho University

PhD Candidate, Master of Public Policy

School of Economics

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Оцінка впливу інформаційних технологій на ефективність ланцюга надання туристичних послуг у В'єтнамі

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2022-12-30

Як цитувати

Nguyen, Q. N., & Hoang, T. H. L. (2022). Оцінка впливу інформаційних технологій на ефективність ланцюга надання туристичних послуг у В’єтнамі . Eastern-European Journal of Enterprise Technologies, 6(13 (120), 96–106. https://doi.org/10.15587/1729-4061.2022.267281

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Трансфер технологій: промисловість, енергетика, нанотехнології