Organization of Counseling for Vulnerable Population Groups as a Form of Interagency Interaction in the Field of Social Services

Authors

DOI:

https://doi.org/10.25128/2520-6230.26.1.3

Keywords:

counseling, social support, vulnerable population groups, interagency cooperation, principles of interagency cooperation, social services

Abstract

The article examines the theoretical and practical aspects of organizing counseling for vulnerable population groups as an important form of interagency cooperation in the provision of social services. The essence of the concept of “vulnerable population groups” is substantiated, and their main social needs in conditions of difficult life circumstances are identified. The content of social counseling is analyzed as a professional activity aimed at providing informational, psychological, legal, and social support to clients. 

Special attention is paid to the mechanisms of interagency cooperation among social protection authorities, healthcare institutions, educational institutions, child protection services, law enforcement agencies, and non-governmental organizations. The main principles, forms, and levels of such cooperation are defined, including the activities of multidisciplinary teams, coordination councils, and the application of case management technology. 

The problems arising in the process of organizing interagency counseling are outlined, including insufficient coordination of actions, limited resources, duplication of functions, and information barriers. Directions for improving the system of interaction are proposed through the implementation of unified cooperation algorithms, enhancement of professional competence of specialists, and the development of cross-sectoral partnership.

The purpose of the article is to analyze the specific features of organizing counseling for vulnerable population groups as an effective form of interagency cooperation in the provision of social services, to identify the main principles, implementation mechanisms, and ways to improve such cooperation. 

In the course of the study, a number of tasks were carried out: the essence of the concept of vulnerable population groups and their main social needs were revealed; counseling was defined as a form of social service provision; the content and significance of interagency cooperation in the field of social work were analyzed; and the specific features of organizing counseling for vulnerable population groups under conditions of interagency collaboration were identified. 

The conclusions emphasize that the effective organization of counseling for vulnerable population groups is possible only under a comprehensive approach and coordinated activities of all actors within the social sphere, which will contribute to improving the quality and accessibility of social services.

Author Biographies

Olena Karpenko, Borys Grinchenko Kyiv Metropolitan University, Ukraine, Kyiv

Doctor of pedagogical sciences, Professor of the Department of social pedagogy

Iryna Savelchuk, Borys Grinchenko Kyiv Metropolitan University, Kyiv

Doctor of Pedagogical Sciences, Professor of the Department of social pedagogy and social work

Anastasiia Kotelevets, Borys Grinchenko Kyiv Metropolitan University, Kyiv

Doctor of Philosophy in specialty 231 Social Work, Lecturer, Department of Social Pedagogy and Social Work, Faculty of Psychology, Social Work and Special Education

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Published

2026-03-30

How to Cite

Karpenko, O. ., Savelchuk, I. ., & Kotelevets, A. . (2026). Organization of Counseling for Vulnerable Population Groups as a Form of Interagency Interaction in the Field of Social Services. Social Work and Education, 13(1), 39–49. https://doi.org/10.25128/2520-6230.26.1.3

Issue

Section

RECENT ISSUES IN SOCIAL WORK